The Nurse Call Center RN conducts patient assessments according to standard protocol. Provides nursing triage services and health advice to patients over the phone. Being a Nurse Call Center RN follows established procedures and protocols for escalation and documentation. Uses clinical knowledge, experience, and best practices to provide medical advice, referrals, and care delivery. In addition, Nurse Call Center RN typically requires a bachelor's degree in nursing. Requires Registered Nurse (RN). Typically reports to a supervisor. Being a Nurse Call Center RN work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Working as a Nurse Call Center RN typically requires 4 -7 years of related experience.
The Nurse Call Center Director develops performance goals and metrics and sets quality standards for care delivery. Provides overall leadership and defines a nurse triage call center's policies, procedures, and service models. Being a Nurse Call Center Director maintains optimum levels of nursing staff with recruitment, selection and training programs. Evaluates operations with call data analysis to identify trends, measure productivity and develop responsive staffing solutions. In addition, Nurse Call Center Director establishes standards for competencies, assessments, licensure, certifications, and other annual training. May require an advanced degree in nursing. Requires Registered Nurse (RN). Typically reports to senior management. The Nurse Call Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Working as a Nurse Call Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function.
The Nurse Call Center Supervisor participates in planning work of assigned nurses. Supervises and coordinates activities of nursing personnel in a contact center. Being a Nurse Call Center Supervisor may provide direct patient care over the phone. Ensures that patients' needs are met and evaluates nursing care provided over the phone. In addition, Nurse Call Center Supervisor requires a bachelor's degree in nursing. Typically reports to a manager or head of a unit/department. Requires certification as a registered nurse (RN). The Nurse Call Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as a Nurse Call Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.
Registered Nurse - Phone Triage provides nursing triage services and health advice to patients over the phone. Conducts patient assessments according to standard protocol. Being a Registered Nurse - Phone Triage uses clinical knowledge, experience, and best practices to provide medical advice, referrals, and care delivery. Follows established procedures and protocols for escalation and documentation. Additionally, Registered Nurse - Phone Triage typically requires a bachelor's degree in nursing. Requires Registered Nurse (RN). Typically reports to a supervisor. The Registered Nurse - Phone Triage work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Registered Nurse - Phone Triage typically requires 4 -7 years of related experience.
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