The Barista Team Member prepares and serves hot and cold beverages such as coffee, espresso, cappuccino, tea, chai, and similar beverages. Greets customers, identifies their needs, and answers questions about menu items. Being a Barista Team Member records sales, operates a cash register, and follows cash handling policies as required. May prepare and serve limited food items. In addition, Barista Team Member may assist with store set-up, clean-up, and stocking of merchandise. May require a high school diploma. Typically reports to a supervisor or manager. Being a Barista Team Member works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience.
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Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor.
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