How Much Does a Technical Support make?

Technical Support made a median salary around $84,649 in December, 2024. The best-paid 25 percent made $95,378 probably that year, while the lowest-paid 25 percent made around $76,751. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Check out Technical Support jobs in Bangor, Maine

Technical Support Engineer

Confluent - Augusta, ME

Supervisor Technical Support

Generac Power Systems - South Portland, ME

Advanced Technical Support Specialist

Cornerstone OnDemand - Portland, ME

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Best-Paying Cities for Technical Support

The metropolitan areas that pay the highest salary in the Technical Support profession are Eliot , Kittery , Kittery Point , York , York Beach .
Eliot, ME $91,895
Kittery, ME $91,895
Kittery Point, ME $91,895
York, ME $91,895
York Beach, ME $91,895

Best-Paying States for Technical Support

The states and districts that pay Technical Support the highest salary are District of Columbia (around $98,345) , California (around $97,461) , New Jersey (around $96,843) , Alaska (around $96,224) , and Massachusetts (around $96,136) .
District of Columbia $98,345
California $97,461
New Jersey $96,843
Alaska $96,224
Massachusetts $96,136

What is the Career Path of Technical Support?

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Technical Support, the first career path typically starts with a Decision Support Specialist position , and then progresses to Decision Support Project Specialist.

Additionally, the second career path typically starts with a Technical Support Analyst III position , and then progresses to Technical Support Manager.

Frequently Asked Questions for Technical Support

Q: What is the salary range of Technical Support in Bangor, ME?
A: In 2024 , the lowest-paid Technical Support in Bangor, ME earned an average annual salary of $76,751 , while the highest-paid made $95,378.
Q: What is the salary for a Technical Support in California?
A: Technical Support employed in California earned an average salary of $97,461 in 2024.

Average Technical Support Pay vs. Other Jobs

Technical Support earned an average salary of $84,649 in 2024. Other jobs related to Technical Support earned the following average salary in December, 2024. Technical Support Manager made $130,719 , Technical Customer Support Director made $172,670 , Technical Customer Support Manager and Technical Customer Support Supervisor made $111,850 and $89,094 respectively .

Relevant Jobs of Technical Support

Technical Support Manager - Average Salary $130,719
Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.
Technical Customer Support Director - Average Salary $172,670
Technical Customer Support Director directs and oversees all aspects of an organization's technical customer support policies, objectives, and initiatives. Develops service level standards focused on response times, issue resolution, service quality, and customer satisfaction. Being a Technical Customer Support Director establishes policies and procedures that produce high quality customer support and that reflect industry best practices. Ensures that systems are in place and are utilized to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Technical Customer Support Director manages resource decision-making, planning, and best practices. Aligns technical customer support activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Technical Customer Support Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Technical Customer Support Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function.
Technical Customer Support Manager - Average Salary $111,850
Technical Customer Support Manager manages a team or unit of technical customer support staff that respond to requests from customers by phone, e-mail, or chat. Provides mentoring, leadership, and organization to supervisors and teams. Being a Technical Customer Support Manager implements processes that maximize efficiency and meet or exceed service quality and customer satisfaction goals. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Additionally, Technical Customer Support Manager makes recommendations for changes to products or services based on customer feedback and requests. Coordinates across functions to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director. The Technical Customer Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Customer Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.
Technical Customer Support Supervisor - Average Salary $89,094
Technical Customer Support Supervisor supervises a technical support team that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Technical Customer Support Supervisor trains staff in products, features, standard policies, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Technical Customer Support Supervisor monitors queues, response times, and staff performance. Responds to escalated issues to develop and communicate solutions for complex or critical issues. Has a high level and up to date knowledge of products. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Customer Support Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Technical Customer Support Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.
Associate, Technical Support - Average Salary $66,906
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