Teller 2 or 3 Salary in Des Moines, IA

Head Teller - Average Salary $42,229

Head Teller ensures the daily operational activities of the teller line are executed with accuracy and fulfill required service standards. Processes and records routine transactions, handles complex or unusual customer transactions, and answers more complex customer inquiries. Being a Head Teller depending on policy, may authorize certain transactions. Assists with teller onboarding, training, and guidance. Additionally, Head Teller is responsible for vault oversight and the daily auditing, reporting, and balancing processes. Oversees each teller's daily reconciliation and assists if needed. Ensures that tellers comply with all operating, regulatory, and security policies and procedures. Requires a high school diploma or equivalent. Typically reports to a manager. The Head Teller supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Head Teller typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.

Lead Teller - Average Salary $42,230

The Lead Teller assists tellers with more complex tasks, approves exception transactions, backs up tellers and performs teller duties as needed. Supervises a teller line that processes a variety of financial transactions including check cashing, withdrawals, deposits, and loan payments. Being a Lead Teller manages the branch currency levels, tracks currency shipments and deliveries. Responsible for vault and the auditing, reporting and balancing of cash draw. In addition, Lead Teller manages the schedule and ensures there are tellers to provide sufficient service levels during busy periods. Supervises each tellers daily reconciliation. Ensures that tellers are trained and comply with all regulatory and security polices and procedures. Requires a high school diploma or its equivalent. Typically reports to a manager. The Lead Teller supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. Working as a Lead Teller typically requires 3 years experience in the related area as an individual contributor.

Teller Team Lead - Average Salary $42,290

The Teller Team Lead processes and records routine transactions, handles complex or unusual customer transactions, and answers more complex customer inquiries. Ensures the daily operational activities of the teller line are executed with accuracy and fulfill required service standards. Being a Teller Team Lead assists with teller onboarding, training, and guidance. Depending on policy, may authorize certain transactions. In addition, Teller Team Lead is responsible for vault oversight and the daily auditing, reporting, and balancing processes. Oversees each teller's daily reconciliation and assists if needed. Ensures that tellers comply with all operating, regulatory, and security policies and procedures. Requires a high school diploma or equivalent. Typically reports to a manager. The Teller Team Lead supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Working as a Teller Team Lead typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.

Technical Customer Support Representative - Tier 3 - Average Salary $57,600

The Technical Customer Support Representative - Tier 3 addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Provides basic technical support and assistance to customers via e-mail, phone, or chat. Being a Technical Customer Support Representative - Tier 3 documents support interactions, including details of inquiries, complaints, comments, and actions taken. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. In addition, Technical Customer Support Representative - Tier 3 may train or guide lower-level representatives. Possesses a deep understanding of the organization's products and services. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Being a Technical Customer Support Representative - Tier 3 works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Working as a Technical Customer Support Representative - Tier 3 typically requires 3-5 years of related experience, or may need 2 years experience with additional specialized training and/or certification.

Teller - Average Salary $36,255

A teller is responsible for providing excellent customer service by assisting customers with their banking needs, including processing deposits, withdrawals, and loan payments. They also handle routine financial transactions, such as cashing checks and issuing money orders. Tellers are expected to accurately balance their cash drawers and maintain a clean and organized work area. Additionally, they may be required to promote and sell bank products and services to customers. Strong communication and interpersonal skills are essential for this role, as tellers must be able to effectively interact with customers and provide them with accurate information regarding their accounts.