Teller MSR Salary in Boston, MA

Teller - Average Salary $41,899

A teller is responsible for providing excellent customer service by assisting customers with their banking needs, including processing deposits, withdrawals, and loan payments. They also handle routine financial transactions, such as cashing checks and issuing money orders. Tellers are expected to accurately balance their cash drawers and maintain a clean and organized work area. Additionally, they may be required to promote and sell bank products and services to customers. Strong communication and interpersonal skills are essential for this role, as tellers must be able to effectively interact with customers and provide them with accurate information regarding their accounts.

Teller Supervisor - Average Salary $52,803

Teller Supervisor supervises the teller staff and daily operations for a branch to meet operational and service standards. Ensures each day's transactions balance and oversees the auditing, reporting, and balancing operations. Being a Teller Supervisor reviews and approves exception transactions and researches and resolves discrepancies according to branch procedures. Prepares and manages the schedule and ensures sufficient teller coverage during busy periods. Additionally, Teller Supervisor responds to escalated customer issues and presents solutions. Trains staff members on operating, regulatory and security policies and procedures. Reviews tellers' performance, conducts performance appraisals, tracks cash differences, and issues corrective actions. May require an associate degree. Typically reports to a manager or head of a unit/department. The Teller Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Teller Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.

Vault Teller - Average Salary $41,914

Vault Teller monitors and records assets in the vault according to company and government standards and regulations. Verifies incoming deposits, counts currency, and balances the vault. Being a Vault Teller supplies other internal units with coin and currency. Places orders and fulfills requests to the Federal Reserve Bank to maintain required cash levels. Additionally, Vault Teller requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Vault Teller works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Vault Teller typically requires 1-3 years of related experience.

Head Teller - Average Salary $48,802

Head Teller ensures the daily operational activities of the teller line are executed with accuracy and fulfill required service standards. Processes and records routine transactions, handles complex or unusual customer transactions, and answers more complex customer inquiries. Being a Head Teller depending on policy, may authorize certain transactions. Assists with teller onboarding, training, and guidance. Additionally, Head Teller is responsible for vault oversight and the daily auditing, reporting, and balancing processes. Oversees each teller's daily reconciliation and assists if needed. Ensures that tellers comply with all operating, regulatory, and security policies and procedures. Requires a high school diploma or equivalent. Typically reports to a manager. The Head Teller supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Head Teller typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.

Teller III - Average Salary $46,065

Teller III provides in-person customer service to process routine financial transactions, including deposits, withdrawals, transfers, check cashing, and loan payments. Processes requests for money orders, cashiers' and travelers' checks, and foreign currency exchanges. Being a Teller III responds to customer inquiries, identifies needs, and makes referrals or cross-sells bank products and services. Prepares daily cash settlements and proof record for cash drawer and ATM following standard procedures. Additionally, Teller III follows all required security procedures and policies regarding customers' personal information and money handling. Requires a high school diploma or equivalent. Typically reports to a head teller. The Teller III works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Teller III typically requires 3-5 years of related experience.