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The Patient Support Representative communicates patients' questions, concerns, and issues to appropriate staff members, follows up, and facilitates solutions as needed. Acts as a liaison between patients, families, and the healthcare organization to support patient-centric care delivery. Being a Patient Support Representative working with multi-disciplinary teams may make recommendations for improvements to the patient experience. Explains policies, procedures, rights, and applicable regulations to patients and provides informational resources about available services. In addition, Patient Support Representative may participate in discharge processes or administer patient satisfaction surveys. Follows all applicable regulations regarding patient information privacy policies. Requires a high school diploma. Typically reports to a supervisor. Being a Patient Support Representative works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Working as a Patient Support Representative typically requires 3-5 years of related experience, or may need 2 years experience with additional specialized training and/or certification.
Chat Support Representative I responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a Chat Support Representative I ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, Chat Support Representative I typically reports to a supervisor or manager. The Chat Support Representative I works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Chat Support Representative I typically requires 1-3 years of related experience.