Front Desk Agent Salary in Norfolk, Virginia

Front Desk Agent Hilton Garden Inn Hampton, 1999 Power Plant Parkway, Hampton, Virginia, United States of America Req #6267 Tuesday, April 23, 2024 The Front Desk Agent at the Hilton Garden Inn Hampton Coliseum Central is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS: Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Maintain proper operation of the telephone switchboard. Answer guest inquiries about hotel service, facilities, and hours of operation. Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel. Respond to guest requests in a timely and professional manner. Maintain confidentiality and security of all guests and hotel information. Document all guest requests, complaints, or problems immediately and notif

Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy. Responsibilities: QUALIFICATIONS: High School diploma or equivalent required; College course work in related field helpful. Experience in a hotel or a related field preferred. Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers. Must be able to convey information and ideas clearly. Must be able to evaluate

Job Description Job Description We are seeking a Night Auditor to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency. Responsibilities: Register and assign rooms to guests Confirm phone and online reservations Respond to guest needs, requests, and complaints Collect payment from departing guests Keep records of occupied rooms and guests Communicate pertinent guest information to designated departments Qualifications: Previous experience in customer service, front desk service, or other related fields Ability to build rapport with guests Strong organizational skills Excellent written and verbal communication skills

P YOUR NEXT DESTINATION AWAITS Careers at Commonwealth Lodging Who we are: Top Notch Talent + World Class Hospitality We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management. We are a company with a culture that understands relationships and Team First! We value professionalism, integrity, and honesty as we work towards providing world class hospitality. We understand that our associates deliver our guest experience, and we are looking for the highest quality talent to achieve our mission! You'll love working for us because: The People. You will be surrounded by some of the most talented and supportive leaders and team-people you can be proud to work with! Core Values: Team First, Own It, Relationship Oriented, Professionalism, Integrity/Honesty What you can expect from us: Access to your money before payday! Medical/Dental/Vision, 401K, Company paid short- and long-term disability insurance, Company paid l

Front Desk Agent Courtyard Norfolk, 520 Plume Street, Norfolk, Virginia, United States of America Req #5679 Wednesday, March 6, 2024 The Front Desk Agent at the Courtyard by Marriott Norfolk is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS: Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Maintain proper operation of the telephone switchboard. Answer guest inquiries about hotel service, facilities, and hours of operation. Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel. Respond to guest requests in a timely and professional manner. Maintain confidentiality and security of all guests and hotel information. Document all guest requests, complaints, or problems immediately and notify designated department for

Front Desk Agent Residence Inn Norfolk, 227 West Brambleton Ave, Norfolk, Virginia, United States of America Req #5839 Wednesday, March 20, 2024 The Front Desk Agent at the Residence Inn by Marriott Downtown Norfolk is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS: Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Maintain proper operation of the telephone switchboard. Answer guest inquiries about hotel service, facilities, and hours of operation. Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel. Respond to guest requests in a timely and professional manner. Maintain confidentiality and security of all guests and hotel information. Document all guest requests, complaints, or problems immediately and notify d