Demonstrate an emphasis on customer satisfaction per company policy.
September 20, 2019
Communicates with customer service group for any requirements or exceptions found in freight documents or physical cargo receipt, report any discrepancies to avoid mis-handling of goods.
September 28, 2019
Resolve order issues with the customer regarding compliance issues, export documentation, transportation issues, and other activities related to supporting the export shipment process.
October 22, 2019
Provide excellent and timely customer service skills and shipment follow up by proactively informing customers of the status of their shipments, answering questions to the best of your ability and referring clients to the department management when his/her questions are more technical.
October 28, 2019
Assists with ensuring that payable and receivable documents are completed accurately and forwarded within time constraints.
October 29, 2019
Assist with quotes by providing rates, tariffs after negotiating costs with truckers, warehouses and carriers.
October 31, 2019
Handle Air shipments and Ocean - full containers and single shipments from various regions utilizing all modes of transportation.
November 03, 2019
Manage the customer shipment process for assigned international and export accounts from shipment readiness until delivery at destination.
November 14, 2019
Prepare/Issue work orders for Air Export shipments to the warehouse department.
November 16, 2019
Review daily workload to ensure the departmental and company goals are achieved.
November 18, 2019