Assist in the management of the GSA team, ensuring that staff members capitalize on sales opportunities, deliver outstanding guest service, and efficiently and accurately administer ticket and membership sales processes.
May 15, 2020
Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager.
June 16, 2020
Train appropriate staff on procedures for PBX to serve as a central communications point during emergency/crisis situations.
July 16, 2020
Demonstrate knowledge of all services/features, hotel facilities, hours of operations, room types, room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status, scheduled in-house group activities in order to promptly and accurately respond to guest inquiries.
September 03, 2020
Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.
September 13, 2020
Schedule and regularly conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company.
September 14, 2020