Delivers a positive On-Your-Side customer service experience to all internal, external, current and prospective Nationwide customers.
February 28, 2020
Negotiates settlement of claims with all involved parties including insureds, claimants and attorneys following established settlement authority.
March 20, 2020
Demonstrated proficiency of written/verbal communication skills for contact and/or negotiations with policyholders, claimants, repair persons, attorneys, agents, and the public in general.
April 23, 2020
Adheres to Fair Claim Practices Acts established within respective states and to company Best Practices.
May 01, 2020
Handle assigned claims and other judgement matters according to company guidelines, good faith file handling requirements, and state legal and regulatory requirements in multiple jurisdictions.
May 05, 2020
Communicate with insureds, claimants, witnesses, attorneys, and other carriers via telephone & written correspondence.
June 03, 2020
Determines proper policy coverages, and where necessary, investigates, evaluates, negotiates and equitably settles all assigned liability/bodily injury claims cases in accordance with company policies and procedures at values commensurate with damages sustained.
June 09, 2020
Review information compiled from the interviews to complete the report and determine whether and how much to pay a claimant.
June 18, 2020
Evaluate all case details including police reports, policy limits, treatment, injuries, and policy limits to derive a case value.
June 20, 2020
Makes and maintains a connection with the customer by understanding and meeting their needs.
July 07, 2020