Workshops, legal assistance, Board Build, Neighborhood Leadership, Neighborhood 360â”¬â–‘ Fellows, and community engagement assistance) with the goal of increasing the capacity of CBDOs to operate efficiently, demonstrate good governance practices, and implement effective commercial revitalization projects.
October 11, 2019
Create best capacity plan and set staffing targets for our business by managing trade-offs between Customer Experience/Service Levels, Employee Experience, Operational Flexibility, and Cost Effectiveness.
December 03, 2019
Demonstrated expertise in managing scheduling and RTA practices and delivery in multi-channel (phone, email and chat) global technical support organizations.
December 04, 2019
Monitor inbound/outbound case volumes (phone, email, chat, bot, social) to develop staffing and skill/knowledge-based routing requirements based on trends and business service objectives.
December 12, 2019
Manage the day-to-day operation of assigned Avenue NYC capacity building and organizational development programs, including managing annual outreach and recruitment efforts, developing and implementing curriculum and professional development trainings, and managing all related program administration, scheduling, and coordination.
January 17, 2020
Drives capacity planning activities as part of the multi-year planning cycle, at other relevant portfolio planning intervals and as part of on-going portfolio management cadence.
January 21, 2020
Assist the Senior Program Manager and Director with the on-going supervision of external partners and their project outcomes including maintaining regular communication to ensure successful project completion.
January 23, 2020
Lead and perform analysis around driver impacts to the capacity plans focused on identifying risks to the business plan, as well as, finding opportunities to improve operational performance and quality.
January 26, 2020
Support the Director of Capacity Building Initiatives in all aspects of managing Capacity Building programs, including program development, implementation, and evaluation.
January 26, 2020
Develop and deliver effective visual presentations, briefings, and other written / verbal materials to strategically communicate key program objectives, findings, and recommendations to NDD and SBS senior staff, and other external stakeholders.
February 18, 2020