Monitors individual analyst production and quality providing feedback, support, and instruction to assist staff with meeting goals.
October 05, 2022
Demonstrate effective communication and instructional skills with front line staff as well as management.
January 16, 2023
Participate in communication with management regarding trends in order to improve claim processing accuracy.
January 18, 2023
Build claim examples that are jurisdictional specific and conduct interactive class room exercises to gauge understanding and application of knowledge.
January 27, 2023
Designs, develops and delivers training plans, modules/courses, materials and evaluations.
April 06, 2023
Works with quality assurance department to provide feedback and corrective action on claims quality.
April 28, 2023
Develop training plans and documents based on the knowledge gaps at the group or individual levels.
May 01, 2023
Facilitate learning utilizing a wide variety of training methods to enable and reinforce learning.
May 07, 2023
Assist in maintaining the Claims training manual and must stay abreast of all Federal and state laws affecting Claims payment.
May 15, 2023
Consults with appropriate personnel through-out the company to obtain information required to resolve and process claims.
May 19, 2023