Manage client expectations by providing alternative solutions to suggested benefit changes in order to reduce calls in the contact center and disruptions to claims processing.
February 07, 2020
Demonstrated ability to appear for work on time, follow directions from a supervisor, interact well with co-workers, understand and follow work rules and procedures, comply with corporate policies, goals and objectives, accept constructive criticism, establish goals and objectives, and exhibit initiative and commitment.
February 18, 2020
Provides support to Loan Syndications by assisting in the fostering of customer relationships through the processing of transactions, renewing loans, scheduling closings, resolving account/customer issues and providing various other administrative support.
March 28, 2020
Participates in operational, system, and user/customer acceptance planning and testing, supporting full end-to-end deployment of the overall system solution.
April 07, 2020
Supports team in the preparation of carrier or client deliverables which includes scheduling meetings, obtaining carrier open enrollment information, and the proofing, printing, binding and distribution of presentations.
April 20, 2020
Prepare required folders as needed based on Client Status Reports (CSR) and services being provided for each Client assigned.
May 03, 2020
Respond/acknowledge and resolve service ticket within established timeframes from receipt of the incident/call for touch labor support.
May 18, 2020