Creates and updates system documentation for engineering, operations, and support teams.
February 29, 2020
Collaborate cross-functionally with Product, Development, Client Solutions and Sales teams on the implementation of new features and design decisions, relaying data-driven feedback to all teams.
June 07, 2020
Design, configure, administer, build and support the SCCM and Modern Management systems that support the desktop environment including use of Software Center and Application Catalogue self-service.
July 08, 2020
Demonstrated experience in a role responsible for Client Support via phone / email or assigned ticketing process.
July 20, 2020
Participate in the analysis of information to determine, recommend, and plan the use of computers and peripheral equipment, or modifications to existing equipment and systems that will provide capability for proposed project or work load, efficient operation and effective use of allotted resources.
July 25, 2020
Provides the technical support necessary for the diagnosis and resolution of problems presented primarily from (1) customer calls, (2) tickets created as the result of electronic communications from the customer, and (3) tickets transferred from the NOC team that are unable to be closed.
July 26, 2020
Develop and Engineer Workstation policies and configurations with SCCM, Active Directory GPOs, AzureAD, Ivanti DesktopNow and Powershell to manage and maintain Windows desktop operating environment and meet business needs.
August 12, 2020
Lead efforts related to designing, planning, enhancing, and testing all distributed systems platforms used throughout the enterprise including base-lining current systems, trend analysis and capacity planning as required for future systems requirements.
August 21, 2020
Understand and articulate virtualization solution including VMware, Citrix and MS RDS (Citrix XenApp and Xendesktop experience (CCEA a plus), VMware View experience (VCP a plus), Microsoft Server OS 2003/2008, and Windows XP Pro/Windows 7 experience (MCSE a plus).
September 04, 2020
Manage client requests for technical support by accurately assessing, researching and implementing the resolution in a timely manner via telephone and E-mail.
October 15, 2020