Understand business concerns and needs, and identify unique opportunities and assist in developing solutions for customer and company needs.
September 24, 2021
Communicate regularly with other team members about technology issues affecting systems operations and client workflow/production.
September 30, 2021
Utilize expert knowledge of Windows desktop troubleshooting to assist clients with connectivity, printing, customization, user profile and applications.
November 22, 2021
Contributes to continual assessment, design, proposal, development, and implementation of procedures for the deployment, securing, maintenance, auditing, standardization, and consistency of the IT delivery infrastructure.
December 08, 2021
Create and maintain documentation for standard Technical Support policies, procedures, and practices.
December 19, 2021
Provide constant transparency to an open engagement status/progress while communicating progress to both internal and external stakeholders.
December 23, 2021
Participate in monthly after-hours maintenance on servers and infrastructure hardware.
December 30, 2021