Performs any other duties as requested by Ops Director to aid in better operations or service to the locals.
October 14, 2022
Trains & develops all Coffee Department employees in product knowledge, suggestive selling techniques, merchandising techniques, & customer service skills on an on-going basis.
October 25, 2022
Develops relationships with best in class vendors to ensure that our program uses both ingredients and equipment that support OTG values and offer the best possible quality within the defined budgets.
February 24, 2023
Maintains daily accurate information on our CRM system, taking notes, photos, updating loan information, as well as documenting customer interactions.
March 18, 2023
Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the stores barista team.
March 22, 2023
Demonstrated management/supervisor experience to motivate employees to work as a team to ensure that food and service meet appropriate standards.
April 04, 2023
Understanding of food and beverage costs, inventory, food and beverage safety, and sanitation requirements.
April 19, 2023
Communicate both general and technical information in an enthusiastic and approachable manner that is easily absorbed by our audience, creating a sense of excitement around Sightglass, our products, and our methods.
May 05, 2023
Leads deployment of new coffee service locations, including equipment design and specs, hiring and training, and client/guest interaction throughout the pre-launch activities and through ongoing service.
May 13, 2023
Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
May 20, 2023