Monitor the progress of each vehicle throughout the day, and update customers frequently.
April 13, 2020
Communicate to customers any outstanding moneys owing at time of authorization and at least 24 hours prior to delivery of vehicle.
April 27, 2020
Attend daily release meetings.
May 25, 2020
Answer customer questions and be able to explain repair needs of their vehicle.
June 25, 2020
Greet each customer in a professional and courteous manner.
July 17, 2020
Prepare a complete and accurate estimate of cost for labor and parts.
August 21, 2020
Provide the consumer with the most expeditious and high quality repair available.
August 24, 2020
Prepares various reports and updates including morning reports, rental updates, call center updates, write-offs/collections, Advisor pay reports and production list.
August 27, 2020
Greets and assists customers by phone or in person, schedules vehicles for estimates, checks in vehicles, delivers and picks up vehicles and/or customers and sends 'thank you' cards and/or follow up calls to customer upon completion and delivery of vehicle.
September 05, 2020
Communicates customer updates on repair status and progress of vehicle.
September 28, 2020