Answer technical questions about vehicle problems, warranties, services, and repairs.
February 03, 2020
Estimate the cost of repairs and anticipated time to complete repairs using current computer programs.
February 26, 2020
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
April 15, 2020
Demonstrate the ability to deal courteously and effectively with customers regardless of their age, race, color, sex, religion, national origin, handicap, dress, or demeanor and provide exceptional customer service.
April 24, 2020
Follow vehicles through the repair process while keeping customers updated along the way.
May 04, 2020
Prepare WO (work order) by describing repair and replacement services required, obtain approval signatures, enter WO (work order) into work management system.
May 09, 2020
Review all final bills and supplemental billings prior to delivery of the vehicle Review the completed vehicle to check quality and thoroughness.
June 04, 2020