Customer Care Lead Salary in Washington, DC

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How much does a Customer Care Lead make in Washington, DC? The average Customer Care Lead salary in Washington, DC is $70,552 as of March 26, 2024, but the salary range typically falls between $62,549 and $80,010. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

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Salary range for a Customer Care Lead

$62,549 to $80,010

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Customer Care Lead

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Job Openings for Customer Care Lead in Washington, DC

Customer Care Manager - REMOTE

MasteryPrep - Dallas , TX

As our Customer Care Manager, you will lead the charge in providing seamless and supportive interactions with our products and services. Your role is crucial in guiding a team that delivers ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 37 days ago

Customer Care Representative

Global Industries - Renton , WA

Support Customer Care Operations for Dealers and Territory Managers. * Process Demo requests ... Submit changes or cancellations on orders with assistance from Lead, Supervisor or DC Services

ZipRecruiter - 25 days ago

Billing Customer Care

Mercy Flights Inc - Medford , OR

Reviews patient credit balances and initiates refund requests for lead and manager approval ... One (1) year of Customer Service experience in a healthcare environment. An equivalent combination ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 30 days ago

Supervisor, Customer Care

Zenith American - Alameda , CA

Customer Care Bargaining Unit: NBU Grade: N/A Position Type: Exempt Hours per Week: 40 Position ... Three years of experience working in customer service with one year in a lead or supervisory role

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 44 days ago

Lawn Care Lead Technician/Assistant Field Manager

Savvy Lawn Care Marvels LLC - Portland , OR

We are looking for someone that enjoys this type of work (being outside, making customer yard ... Ability to lead * Full Time needed * Reliable (on time) * Fast pace but also high quality work ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 22 days ago

Partner Care Lead Program Coordinator

Joyce Meyer Ministries - Fenton , MO

Create and execute comprehensive lead development plans and project strategies aligned with our ... Knowledge of Customer Relations Management software * Ability to work both independently with ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 57 days ago

What does a Customer Care Lead do?

Common responsibilities of a Customer Care Lead

Create both technical and interpersonal skills training that contribute to a culture of learning at the contact centers.

September 09, 2022

Answers customer inquiries, including incoming queue calls when scheduled to resolve customer concerns.

January 04, 2023

Monitor and evaluate agent calls for quality assurance and compliance through establish quality assurance programs.

February 05, 2023

Demonstrate English language competency in both oral and written communication modes for both internal and external communications, especially in repair order work and troubleshooting activities.

February 25, 2023

Works cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving, and results.

February 28, 2023

Provides escalating support to Customer Care Team, providing mentoring and coaching to the Customer Care Center employees as needed and monitoring associates to ensure incoming and outgoing phone and other contacts are addressed according to Company goals.

March 04, 2023

Support training of employees by reviewing training resources, instructing and assisting with workstation setup and distributing reference material to streamline transition of new hires into department functions.

March 06, 2023

Handle all calls in a professional manner and uses independent judgment to provide options and resolution with each customer.

March 08, 2023

Manage all time keeping in Kronos for agent scheduling and administers appropriate progressive disciplinary action if infractions are recorded.

April 07, 2023

Assist with department initiatives by participating in assigned projects and assuming supervisory duties as required to support delivery of effective client and customer care programs and ensure team alignment with business goals.

May 13, 2023

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Customer Care Lead Salary By Experience Levels in Washington, DC

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RELEVANT JOB EXPERIENCE

Length of experience is a pay differentiator. Those with greater experience may have an advantage in negotiating salary. For those with less experience, other factors such as education or special skills could impact your pay. Please visit Professional Salary Report for more details.

Customer Care Lead Salary By Level of Education in Washington, DC

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LEVEL OF EDUCATION

Depending on the job, educational levels may have a significant impact on pay levels. Be informed and understand how things like education and certifications can help to increase potential earnings for the career you are interested in. Please visit Professional Salary Report for more details.

Average Salary Range for Customer Care Lead in Washington, DC

Average Base Salary

Core compensation

62549

80010

70552

Average Total Cash Compensation

Includes base and annual incentives

64577

84481

73589

What is the average salary for Customer Care Lead in 2024?

These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Care Lead in Washington, DC. The base salary for Customer Care Lead ranges from $62,549 to $80,010 with the average base salary of $70,552. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $64,577 to $84,481 with the average total cash compensation of $73,589.

View Average Salary for Customer Care Lead as table

	Average Salary	Average Salary Range
Base Salary	$70,552	$62,549 - $80,010
Bonus	$3,038	$2,028 - $4,471
Total Pay	$73,589	$64,577 - $84,481

* Base Salary represents gross income before taxes and deductions. It does not include additional pay such as benefits, bonuses, profit sharing or commissions.

* Total Pay combines base salary, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job.

Customer Care Lead Salary Near Washington, DC

CITY, STATE	AVERAGE SALARY RANGE	COMPARE TO Washington, DC
CITY, STATE Arlington, VA	AVERAGE SALARY RANGE $62,560 - $80,024	COMPARE TO Washington, DC
CITY, STATE Alexandria, VA	AVERAGE SALARY RANGE $62,560 - $80,024	COMPARE TO Washington, DC
CITY, STATE Annandale, VA	AVERAGE SALARY RANGE $62,560 - $80,024	COMPARE TO Washington, DC
CITY, STATE Bowie, MD	AVERAGE SALARY RANGE $62,428 - $79,856	COMPARE TO Washington, DC
CITY, STATE Bethesda, MD	AVERAGE SALARY RANGE $62,560 - $80,024	COMPARE TO Washington, DC
CITY, STATE Silver Spring, MD	AVERAGE SALARY RANGE $62,560 - $80,024	COMPARE TO Washington, DC

See salaries for Customer Care Lead in locations close to Washington, DC. Pay for the same job may vary based on the location and on the location and on other factors such as the size of company, the industry, and other local conditions.

About Washington, District of Columbia

Washington, D.C. is located in the mid-Atlantic region of the U.S. East Coast. Due to the District of Columbia retrocession, the city has a total area of 68.34 square miles (177.0 km2), of which 61.05 square miles (158.1 km2) is land and 7.29 square miles (18.9 km2) (10.67%) is water. The District is bordered by Montgomery County, Maryland to the northwest; Prince George's County, Maryland to the east; Arlington County, Virginia to the south; and Alexandria, Virginia to the west. The south bank of the Potomac River forms the District's border with Virginia and has two major tributaries: the An...

Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia

View Salary for Similar Jobs to Customer Care Lead in Washington, DC

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JOB TITLE	LOCATION	MINIMUM SALARY	MAXIMUM SALARY
JOB TITLE Customer Care Team Lead	LOCATION Washington, DC	MINIMUM SALARY $55,552	MAXIMUM SALARY $71,137
JOB TITLE Customer Care Team Leader	LOCATION Washington, DC	MINIMUM SALARY $61,900	MAXIMUM SALARY $79,200
JOB TITLE Customer Lead	LOCATION Washington, DC	MINIMUM SALARY $30,970	MAXIMUM SALARY $43,238
JOB TITLE Customer Care Executive	LOCATION Washington, DC	MINIMUM SALARY $228,390	MAXIMUM SALARY $300,790
JOB TITLE Customer Care Supervisor	LOCATION Washington, DC	MINIMUM SALARY $74,700	MAXIMUM SALARY $97,500
JOB TITLE Customer Care Director	LOCATION Washington, DC	MINIMUM SALARY $169,300	MAXIMUM SALARY $221,200

The Customer Care Lead job could be listed using titles that are not exactly the same, but actually are for the same or very similar job. Here are some job titles in Washington, DC that might be a good fit for the type of job and salary you are looking for.

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62549

80010

About Washington, District of Columbia Washington, D.C. is located in the mid-Atlantic region of the U.S. East Coast. Due to the District of Columbia retrocession, the city has a total area....More

Washington, District of Columbia area prices were up 1.3% from a year ago

Customer Care Lead Salary in popular cities:

Recently searched related titles: Client Services Lead, Lead Technical Support Engineer, Customer Service Leader

Learn more about: Compensation Packages, Employee Flight Risk, Gender Pay Gap, Job Openings for This Role

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