Actively participate in development of campaign from ideation through to client approval and performance analysis in a mix of supporting and leading roles.
September 01, 2022
Building a stronger conduit to Product Marketing and Product Management, in order to represent the voice of the customer in all new product and enhancement road map activities.
December 18, 2022
Understands the underlying drivers of client/customer satisfaction and delivers exceptional customer service by observing, listening, interacting and following up with client/customer alerts to ensure satisfaction and issue resolution.
January 25, 2023
Manage and improve online content and enhance ecommerce by using PPC, SEO, Google Analytics, email campaigns, blogs, forums, and other social media to generate leads and increase web visibility and traffic.
February 13, 2023
Developing and implementing outreach and communication events, campaigns, strategies and informational materials to promote CS programs, products and services via a combination of personal contacts, brochures, mass mailings, public presentations, special events, web interface, press releases, newsletter articles and fact sheets.
March 20, 2023
Lead customer satisfaction programs and related initiatives such as Net Promoter Score (NPS) as assigned by the General Manager, by identifying areas of opportunity and provide reporting on metrics to advise of progress and recommendations for improvement.
March 31, 2023
