Customer Experience Lead Salary in Washington, DC

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How much does a Customer Experience Lead make in Washington, DC? The average Customer Experience Lead salary in Washington, DC is $70,552 as of March 26, 2024, but the salary range typically falls between $62,549 and $80,010. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

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Salary range for a Customer Experience Lead

$62,549 to $80,010

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Customer Experience Lead

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Job Openings for Customer Experience Lead in Washington, DC

Guest Experience Lead | Ross Park Mall, Pittsburgh

Lululemon - Pittsburgh , PA

Job Summary The Guest Experience Lead is responsible for ensuring all guests (i.e., customers) receive a quality in-store experience. They do this by overseeing or providing technical product ...

Jobcase.com / Upward.net - 20 days ago

Advanced Digital Insights Analyst - Customer Experience

Kroger - San Jose , CA

Lead measurement strategy with stakeholders to enable reporting results effectively, leading to ... Any experience using Adobe Customer Journey Analytics, Adobe Experience Platform, Adobe Processing ...

LinkedIn - 22 days ago

Senior Vice President of Customer Experience

Interface AI - San Francisco , CA

Lead, mentor, and scale the Customer Success, Customer Support and services teams to ensure that ... Experience in AI-driven or tech companies preferred. * Proven track record in leading and scaling ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 33 days ago

Customer Support Team Lead (Hybrid)

Haus Labs by Lady Gaga - El Segundo , CA

Customer Support Team Lead Salary: $60,000-$70,000 Department: Digital Manager ... Manager, Digital Customer Experience Who We Are Launched by Lady Gaga, Haus Labs is a vegan and ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 25 days ago

Customer Service & Sales Lead Associate Sporting Goods

Elevate Sporting - Tacoma , WA

One or more years of experience working in a retail sales environment, ideally in a leadership role QUALIFICATIONS * Ability to lead in a fast-paced, rapidly changing, Customer facing environment

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 11 days ago

Customer Service Lead

JB Consulting Systems - San Francisco , CA

As our Customer Service Lead, you will be responsible for providing the building tenants with a ... Substantial experience with customer service. * Familiarity with facility management and basic ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 18 days ago

What does a Customer Experience Lead do?

Common responsibilities of a Customer Experience Lead

Demonstrated experience developing others and ensuring team success by inspiring and enabling team best practices, guidelines, and process improvements.

August 11, 2022

Provide value adds and digital customer experience thought leadership in working within marketing, with business partners, and with digital channel partners.

December 13, 2022

Assisting the manager on duty with the implementation of opening/closing procedures.

January 30, 2023

Develop measurable objectives to evaluate outcomes of implementations and determine future steps and potential to experiences and/or execution approaches (feed outcomes back to continuous improvement cycle).

February 20, 2023

Manage the day-to-day of the inbox, customer escalations, and determine proper staffing levels across channels/views to ensure customer service expectations are met.

February 28, 2023

Monitor Pending tickets for drafts, follow ups, refunds, and additional actions needed and solve whenever possible.

March 18, 2023

Lead complex, enterprise-wide projects implementing new concepts that improve customer journeys and that may impact multiple customer channels and touch points, including retail, dealer, assisted and digital channels.

March 20, 2023

Create modular design systems as they apply to product or marketing experiences and needs, with focus on consistency and attention to the smallest detail.

March 22, 2023

Drive processes and organizational changes that improve the CX Team's efficiency and effectiveness to enhance the overall experience across all stakeholders.

March 24, 2023

Act as the expert on all customer-facing policies and drive cross-functional efforts to improve those policies as needed.

April 05, 2023

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Customer Experience Lead Salary By Experience Levels in Washington, DC

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RELEVANT JOB EXPERIENCE

Length of experience is a pay differentiator. Those with greater experience may have an advantage in negotiating salary. For those with less experience, other factors such as education or special skills could impact your pay. Please visit Professional Salary Report for more details.

Customer Experience Lead Salary By Level of Education in Washington, DC

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LEVEL OF EDUCATION

Depending on the job, educational levels may have a significant impact on pay levels. Be informed and understand how things like education and certifications can help to increase potential earnings for the career you are interested in. Please visit Professional Salary Report for more details.

Average Salary Range for Customer Experience Lead in Washington, DC

Average Base Salary

Core compensation

62549

80010

70552

Average Total Cash Compensation

Includes base and annual incentives

64577

84481

73589

What is the average salary for Customer Experience Lead in 2024?

These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Experience Lead in Washington, DC. The base salary for Customer Experience Lead ranges from $62,549 to $80,010 with the average base salary of $70,552. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $64,577 to $84,481 with the average total cash compensation of $73,589.

View Average Salary for Customer Experience Lead as table

	Average Salary	Average Salary Range
Base Salary	$70,552	$62,549 - $80,010
Bonus	$3,038	$2,028 - $4,471
Total Pay	$73,589	$64,577 - $84,481

* Base Salary represents gross income before taxes and deductions. It does not include additional pay such as benefits, bonuses, profit sharing or commissions.

* Total Pay combines base salary, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job.

Customer Experience Lead Salary Near Washington, DC

CITY, STATE	AVERAGE SALARY RANGE	COMPARE TO Washington, DC
CITY, STATE Arlington, VA	AVERAGE SALARY RANGE $62,560 - $80,024	COMPARE TO Washington, DC
CITY, STATE Alexandria, VA	AVERAGE SALARY RANGE $62,560 - $80,024	COMPARE TO Washington, DC
CITY, STATE Annandale, VA	AVERAGE SALARY RANGE $62,560 - $80,024	COMPARE TO Washington, DC
CITY, STATE Bowie, MD	AVERAGE SALARY RANGE $62,428 - $79,856	COMPARE TO Washington, DC
CITY, STATE Bethesda, MD	AVERAGE SALARY RANGE $62,560 - $80,024	COMPARE TO Washington, DC
CITY, STATE Silver Spring, MD	AVERAGE SALARY RANGE $62,560 - $80,024	COMPARE TO Washington, DC

See salaries for Customer Experience Lead in locations close to Washington, DC. Pay for the same job may vary based on the location and on the location and on other factors such as the size of company, the industry, and other local conditions.

About Washington, District of Columbia

Washington, D.C. is located in the mid-Atlantic region of the U.S. East Coast. Due to the District of Columbia retrocession, the city has a total area of 68.34 square miles (177.0 km2), of which 61.05 square miles (158.1 km2) is land and 7.29 square miles (18.9 km2) (10.67%) is water. The District is bordered by Montgomery County, Maryland to the northwest; Prince George's County, Maryland to the east; Arlington County, Virginia to the south; and Alexandria, Virginia to the west. The south bank of the Potomac River forms the District's border with Virginia and has two major tributaries: the An...

Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia

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JOB TITLE Customer Experience Team Lead	LOCATION Washington, DC	MINIMUM SALARY $74,109	MAXIMUM SALARY $100,069
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JOB TITLE Customer Experience Analyst	LOCATION Washington, DC	MINIMUM SALARY $88,781	MAXIMUM SALARY $117,525
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JOB TITLE Customer Experience Senior Manager	LOCATION Washington, DC	MINIMUM SALARY $149,920	MAXIMUM SALARY $209,164

The Customer Experience Lead job could be listed using titles that are not exactly the same, but actually are for the same or very similar job. Here are some job titles in Washington, DC that might be a good fit for the type of job and salary you are looking for.

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62549

80010

About Washington, District of Columbia Washington, D.C. is located in the mid-Atlantic region of the U.S. East Coast. Due to the District of Columbia retrocession, the city has a total area....More

Washington, District of Columbia area prices were up 1.3% from a year ago

Customer Experience Lead Salary in popular cities:

Recently searched related titles: Client Services Lead, Lead Technical Support Engineer, Customer Service Leader

Learn more about: Compensation Packages, Employee Flight Risk, Gender Pay Gap, Job Openings for This Role

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