Builds and fosters strong relationships with customers, business partners and company associates.
September 19, 2022
Adhere to all safety guidelines.
December 09, 2022
Attend all company-required training.
December 12, 2022
Manage all customer service support activities, including responses to incoming phone and email inquiries and elevates critical issues to the attention of the Sr.
March 26, 2023
Utilize Dynamics 365 to ensure all Account Management Specialists are following the same, consistent processes for issue tracking, issue resolution and external/internal communications with a sense of urgency for delivery of consistent service levels to all involved.
March 31, 2023
Represent the customer service department in inter-departmental meetings such as weekly Ops, Pre-Post Analytical and GAP calls with Quadax as needed.
March 31, 2023
Assists the Manager, Customer Service in the Performance Assessments of the customer service staff by providing thoughtful feedback, documented performance outcomes and insight into their development plan.
April 15, 2023
Provide real time feedback to staff and provide individual and department historical stats via ACD Reports on an as needed basis.
April 18, 2023
Monitor business and process metrics to measure and manage customer service effectiveness.
April 30, 2023
Documenting coachings, SOPs, policy and procedural updates and revisions and ensure the team is in receipt of said updates.
May 08, 2023
