Review and understand customer requirements to achieve customer satisfaction, reduce chargebacks, and improve operational accuracy.
September 11, 2019
Assist with RFP responses that are correct, complete, adhere to specific customer requirements, and depict Harter's value proposition to meet the proposal terms, conditions and specifications.
September 25, 2019
Responds to inquiries regarding pricing options, product availability and suitability for customer processes.
September 26, 2019
Follows up on new leads and referrals resulting from telephone, marketing, and email activity.
October 08, 2019
Answer or direct through proper channels all requests received from customers, sales representatives, and distributors for larger tier accounts.
October 09, 2019
Works to improve the effectiveness of the quality management system through the use of the quality policy, quality objectives, audit results, analysis of data, corrective and preventive actions.
October 11, 2019
Communicate with broker & Sales reps on shipping schedule, product availability, product documentation, sample request and order confirmation.
October 13, 2019
Prepare orders and perform order entry functions, which encompasses all functions and capabilities of the CRT and order processing system, whether manual or EDI.
October 14, 2019
Provide prompt and personalized educator support including information and instructions via e-mail, phone, and live chat regarding print and digital materials purchases, collection development, and the specialized cataloging, labeling, and handling of those materials.
October 18, 2019
Manages new hire training schedules and trains all new hires to equip them with the necessary knowledge and resources needed to efficiently and successfully perform tasks.
November 02, 2019