Develop and monitor metrics and KPI for critical tasks, and ensure they are being completed within expected time and quality metrics.
March 27, 2020
Manage and maintain a high performing team of Inside Sales professionals providing mentoring, coaching, and educational activities to support employee development that aligns with organizational goals and objectives.
May 30, 2020
Assist in the development of training materials relevant to the customer service team as required in collaboration with others in the Customer Service team and the wider Genetics Business to ensure alignment in the delivery of our genetics services.
June 24, 2020
Performs other similar or related duties, as assigned, such as updating databases, coordinating activities related to repair and maintenance of equipment, ordering materials, and supplies, etc.
June 30, 2020
Provides direction and leadership for the Customer Service Team including professional and career enhancing skills, determination of departmental goals, assignment of responsibilities and activities, establishment of employee performance expectations and measurement of performance outcomes.
July 17, 2020
Act as a subject matter expert for the genetics portfolio of products and services, providing mentorship and support to other members of the customer services and support team.
July 24, 2020
Monitor, coach, and provide specific feedback to meet performance requirements, including quality, productivity, attendance, compliance and related disciplinary issues.
July 24, 2020