Develop and execute communication plans to educate the global Professional Services team and other organizations on new processes/functionality.
February 29, 2020
Assist direct reports in personal and career development by providing regular feedback, coaching and guidance on personal development, and encouraging direct reports to take ownership of their personal career path.
April 11, 2020
Delivery operations managers need to work well as part of a team, to take on tasks during busier periods to help colleagues, and to be of assistance or offer guidance.
April 13, 2020
Review performance and VoC insights and engage stakeholders to root cause and resolve defects in the customer experience.
April 16, 2020
Manages the development and improvement of new or existing operational tools, reports, and customer-facing functionality by providing direction and input on project business and functional requirements.
April 25, 2020
Drive the creation and on-going improvement of reliable processes and procedures for managing threat intelligence, monitoring and acting on security events of interest, computer incident response, and forensic investigations.
April 27, 2020
Works across GS DDSO teams, Technology 2nd, 3rd, & 4th line ops teams to ensure efficient & robust ops processes are in place for both pro-active & re-active service issues.
May 16, 2020
Activate local and national marketplace initiatives and promotions to build brand development and maximize brand performance.
July 01, 2020
Provide hands-on leadership and direction to a team of associates that are responsible for threat intelligence, security event monitoring, computer incident response, and forensic investigations.
July 10, 2020
Lead and/or support Professional Services process initiatives from inception through completion, ensuring all project milestones are met, and that projects are delivered with a high degree of quality.
July 15, 2020