Desktop Support Manager Salary in Massachusetts

The Desktop Support Manager maintains the necessary hardware and software inventory and oversees the administration of required licenses. Manages a team that provides personal computer deployment and support, including setup, installation, repairs, upgrades, migrations, and troubleshooting. Being a Desktop Support Manager implements training programs and develops documentation to support end-users. Analyzes PC resource requirements and evaluates available vendors, products, and services that will meet the organization's needs. In addition, Desktop Support Manager possesses experience in a LAN environment, a strong understanding of PC operating systems, security tools, and extensive knowledge of all commonly used PC software and products. May require a bachelor's degree or equivalent. Typically reports to a head of a unit/department. The Desktop Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as a Desktop Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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