Monitor, coordinate, assist and perform tasks as required to assure the necessary level of quality, cost, security, and performance of the work.
September 30, 2019
Demonstrated experience in effectively communicating with a broad base of technical and non-technical constituents including project teams and multiple management layers.
October 09, 2019
Act as point of escalation and subject matter expert for team members and other RF personnel.
October 15, 2019
Assist business stakeholders in developing merit and business case documents that match the business goals and follow our financial approval process.
October 20, 2019
Communicate company and departmental issues and goals and facilitate employee growth and development through weekly team meetings, regular individual employee meetings, coaching, training, and company-offered learning opportunities.
October 20, 2019
Participates in developing Root Cause Analyses for outages and ensures that the RCA process is followed on a timely basis.
October 28, 2019
Review issue resolution documentation and knowledge articles created by team members to confirm accuracy, adherence to standards, and proper grammar.
November 06, 2019
Manages team members in troubleshooting hardware and software problems, identifying root cause, and recommending appropriate solutions as necessary to resolve incidents and fulfill requests within agreed upon service level agreements (SLAs).
November 14, 2019
Audit, maintain and ensure employee time-keeping and absentee records are accurate.
November 18, 2019
Provide oversight, coordination and communication for operational issues, being able to quickly and effectively follow production issue Incident Management and escalation to the IT User Support Manager.
November 20, 2019