Monitor, coordinate, assist and perform tasks as required to assure the necessary level of quality, cost, security, and performance of the work.
May 28, 2020
Audit, maintain and ensure employee time-keeping and absentee records are accurate.
June 09, 2020
Assist business stakeholders in developing merit and business case documents that match the business goals and follow our financial approval process.
June 19, 2020
Demonstrated experience in effectively communicating with a broad base of technical and non-technical constituents including project teams and multiple management layers.
June 25, 2020
Communicate company and departmental issues and goals and facilitate employee growth and development through weekly team meetings, regular individual employee meetings, coaching, training, and company-offered learning opportunities.
July 05, 2020
Participates in developing Root Cause Analyses for outages and ensures that the RCA process is followed on a timely basis.
July 13, 2020
Manages team members in troubleshooting hardware and software problems, identifying root cause, and recommending appropriate solutions as necessary to resolve incidents and fulfill requests within agreed upon service level agreements (SLAs).
July 23, 2020
Act as point of escalation and subject matter expert for team members and other RF personnel.
July 29, 2020
Review issue resolution documentation and knowledge articles created by team members to confirm accuracy, adherence to standards, and proper grammar.
September 23, 2020
Provide oversight, coordination and communication for operational issues, being able to quickly and effectively follow production issue Incident Management and escalation to the IT User Support Manager.
October 10, 2020