Act as point of escalation and subject matter expert for team members and other RF personnel.
March 19, 2020
Review issue resolution documentation and knowledge articles created by team members to confirm accuracy, adherence to standards, and proper grammar.
March 23, 2020
Assist business stakeholders in developing merit and business case documents that match the business goals and follow our financial approval process.
April 08, 2020
Audit, maintain and ensure employee time-keeping and absentee records are accurate.
April 21, 2020
Demonstrated experience in effectively communicating with a broad base of technical and non-technical constituents including project teams and multiple management layers.
April 22, 2020
Communicate company and departmental issues and goals and facilitate employee growth and development through weekly team meetings, regular individual employee meetings, coaching, training, and company-offered learning opportunities.
April 23, 2020
Monitor, coordinate, assist and perform tasks as required to assure the necessary level of quality, cost, security, and performance of the work.
May 01, 2020
Manages team members in troubleshooting hardware and software problems, identifying root cause, and recommending appropriate solutions as necessary to resolve incidents and fulfill requests within agreed upon service level agreements (SLAs).
July 03, 2020
Participates in developing Root Cause Analyses for outages and ensures that the RCA process is followed on a timely basis.
July 07, 2020
Provide oversight, coordination and communication for operational issues, being able to quickly and effectively follow production issue Incident Management and escalation to the IT User Support Manager.
July 21, 2020