Director of Customer Care Salary in Lakewood, OH

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How much does a Director of Customer Care make in Lakewood, OH? The average Director of Customer Care salary in Lakewood, OH is $173,375 as of March 26, 2024, but the salary range typically falls between $151,331 and $197,207. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

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Salary range for a Director of Customer Care

$151,331 to $197,207

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Director of Customer Care

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Job Openings for Director of Customer Care in Lakewood, OH

Director of Memory Care

McLoughlin Place Senior Living - Oregon City , OR

The Memory Care Director is responsible for planning and creating meaningful and enriching ... and customer relations * 3+ years of experience in a Dementia care setting * An associate or ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 6 days ago

Director of Nursing - Tuition Assistance

Genesis Healthcare - Carnegie , PA

... customer experience excellence. *Provide service and servant leadership, direction, and administration of day-to-day patient care operations. *Promote an environment focused on top of license ...

JobGet - 1 day ago

Director of Services

DiagnosTechs - Clinical & Research Laboratory - Federal Way , WA

We seek a motivated Director of Services to develop and coach our service departments to provide ... Supervise Customer Care, Shipping and Receiving, and Medical Support staff. Shipping and Receiving

LinkedIn - 31 days ago

Director of Nursing - Tuition Assistance

Genesis Health - Carnegie , PA

... customer experience excellence. *Provide service and servant leadership, direction, and administration of day-to-day patient care operations. *Promote an environment focused on top of license ...

JobGet - 1 day ago

Director of Marketing, Food Service

R.TORRE & CO - San Leandro , CA

By exploring the way we approach our customers and business channels, our Director of Marketing ... Given our passion for people, we are looking for a Director who shows authentic care in coaching ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - Today

Director of Revenue Cycle

Integrated Pain Management Medical Group, Inc. - Walnut Creek , CA

The Director of RCM will report to the CFO and work closely with the CFO and VP of Finance. This ... healthcare reimbursement environment. * Manages difficult or emotional customer situations

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 3 days ago

What does a Director of Customer Care do?

Common responsibilities of a Director of Customer Care

Support and service delivery professionals required.

January 22, 2023

Drive employee engagement and high-performance culture of the Customer Care Operations team, ensuring effective performance management, coaching, and development of the team and creating an environment where people can excel through accountability, encouragement, and empowerment.

September 23, 2022

Create and present cost-benefit analyses regarding recommended changes to CC operations.

October 30, 2022

Demonstrate our five core values of Integrity, Customer Responsiveness, Innovation, Passionate Contribution & Empowerment and Continuous Improvement.

December 06, 2022

Tracks trends, makes decisions based on organized information, and supports decisions with articulate written and verbal communications.

January 31, 2023

Provide effective, constructive and appropriate feedback and leadership to direct reports to foster positive, team atmosphere.

March 15, 2023

Develop and direct the management of the Customer Care Team to ensure customer satisfaction, improved call efficiency, low abandonment and improved employee product knowledge.

April 12, 2023

Train, develop and manage all employees in warranty department in construction knowledge.

April 18, 2023

Meet and exceed customer speed standards including daily adherence to staffing lines, agent hiring, and agent attrition.

April 30, 2023

Prepares or directs the preparation of reports, management analysis, and information to establish business plans and report on the performance of the contact center.

May 17, 2023

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Director of Customer Care Salary By Experience Levels in Lakewood, OH

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RELEVANT JOB EXPERIENCE

Length of experience is a pay differentiator. Those with greater experience may have an advantage in negotiating salary. For those with less experience, other factors such as education or special skills could impact your pay. Please visit Professional Salary Report for more details.

Director of Customer Care Salary By Level of Education in Lakewood, OH

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Average Salary Range for Director of Customer Care in Lakewood, OH

Average Base Salary

Core compensation

151331

197207

173375

Average Total Cash Compensation

Includes base and annual incentives

170864

237593

201600

What is the average salary for Director of Customer Care in 2024?

These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Director of Customer Care in Lakewood, OH. The base salary for Director of Customer Care ranges from $151,331 to $197,207 with the average base salary of $173,375. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $170,864 to $237,593 with the average total cash compensation of $201,600.

View Average Salary for Director of Customer Care as table

	Average Salary	Average Salary Range
Base Salary	$173,375	$151,331 - $197,207
Bonus	$28,225	$19,533 - $40,386
Total Pay	$201,600	$170,864 - $237,593

* Base Salary represents gross income before taxes and deductions. It does not include additional pay such as benefits, bonuses, profit sharing or commissions.

* Total Pay combines base salary, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job.

Director of Customer Care Salary Near Lakewood, OH

CITY, STATE	AVERAGE SALARY RANGE	COMPARE TO Lakewood, OH
CITY, STATE Cleveland, OH	AVERAGE SALARY RANGE $152,125 - $198,242	COMPARE TO Lakewood, OH
CITY, STATE Elyria, OH	AVERAGE SALARY RANGE $148,634 - $193,693	COMPARE TO Lakewood, OH
CITY, STATE Euclid, OH	AVERAGE SALARY RANGE $152,002 - $198,081	COMPARE TO Lakewood, OH
CITY, STATE Lorain, OH	AVERAGE SALARY RANGE $150,514 - $196,143	COMPARE TO Lakewood, OH
CITY, STATE Cuyahoga Falls, OH	AVERAGE SALARY RANGE $147,956 - $192,809	COMPARE TO Lakewood, OH
CITY, STATE Akron, OH	AVERAGE SALARY RANGE $147,956 - $192,809	COMPARE TO Lakewood, OH

See salaries for Director of Customer Care in locations close to Lakewood, OH. Pay for the same job may vary based on the location and on the location and on other factors such as the size of company, the industry, and other local conditions.

About Lakewood, Ohio

Lakewood is a city in Cuyahoga County, Ohio, United States. It is part of the Greater Cleveland Metropolitan Area, and borders the city of Cleveland. The population was 52,131 at the 2010 United States Census, making it the third largest city in Cuyahoga County, behind Cleveland (396,815) and Parma (81,601). Lakewood, one of Cleveland's inner-ring suburbs, borders the western part of the city of Cleveland. Lakewood's population density is the highest of any city in Ohio and is roughly comparable to that of Washington, DC. Lakewood is located at 41°28′51″N 81°48′1″W / 41.48083°N 81.80028°W /...

Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia

View Salary for Similar Jobs to Director of Customer Care in Lakewood, OH

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JOB TITLE	LOCATION	MINIMUM SALARY	MAXIMUM SALARY
JOB TITLE Customer Care Director	LOCATION Lakewood, OH	MINIMUM SALARY $149,400	MAXIMUM SALARY $195,200
JOB TITLE Customer Service Director	LOCATION Lakewood, OH	MINIMUM SALARY $149,335	MAXIMUM SALARY $195,104
JOB TITLE Customer Care Senior Manager	LOCATION Lakewood, OH	MINIMUM SALARY $119,100	MAXIMUM SALARY $153,500
JOB TITLE Customer Success Director	LOCATION Lakewood, OH	MINIMUM SALARY $144,755	MAXIMUM SALARY $181,537
JOB TITLE Customer Care Executive	LOCATION Lakewood, OH	MINIMUM SALARY $201,490	MAXIMUM SALARY $265,390
JOB TITLE Customer Care Supervisor	LOCATION Lakewood, OH	MINIMUM SALARY $65,900	MAXIMUM SALARY $86,000

The Director of Customer Care job could be listed using titles that are not exactly the same, but actually are for the same or very similar job. Here are some job titles in Lakewood, OH that might be a good fit for the type of job and salary you are looking for.

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151331

197207

About Lakewood, Ohio Lakewood is a city in Cuyahoga County, Ohio, United States. It is part of the Greater Cleveland Metropolitan Area, and borders the city of Cleveland. ....More

Lakewood, Ohio area prices were up 1.6% from a year ago

Director of Customer Care Salary in popular cities: Columbus, Cleveland, Cincinnati

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Learn more about: Compensation Packages, Employee Flight Risk, Gender Pay Gap, Job Openings for This Role