Director of Customer Care Salary in Lawrence, MA

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How much does a Director of Customer Care make in Lawrence, MA? The average Director of Customer Care salary in Lawrence, MA is $188,559 as of March 26, 2024, but the salary range typically falls between $164,584 and $214,478. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

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Salary range for a Director of Customer Care

$164,584 to $214,478

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Director of Customer Care

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Job Openings for Director of Customer Care in Lawrence, MA

Director of Memory Care

McLoughlin Place Senior Living - Oregon City , OR

The Memory Care Director is responsible for planning and creating meaningful and enriching ... and customer relations * 3+ years of experience in a Dementia care setting * An associate or ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - Today

Director of Human Resources

Steward Healthcare - Brockton , MA

The Director of Human Resources serves as the primary interface between Human Resources and ... customers are and why they choose Good Samaritan for their healthcare. Also need basic ...

ZipRecruiter - 15 days ago

Director of Nurses

EDEN VALLEY CARE CENTER - Soledad , CA

Eden Valley Care Center (EVCC) is looking for a candidate with strong leadership and interpersonal ... culture of professionalism and customer service * The DON will administer and follow all HR ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 28 days ago

Administrative Director of Nursing of Cardiovascular ICU, RN

Job Juncture - San Antonio , TX

The Director reports to the Senior Director, Vice President and/or the Chief Nursing Officer ... managers and all customers of the Methodist Healthcare System to provide services, which ...

JobJuncture - 15 days ago

Director of GTM Strategy and Analytics

Payzen Inc. - San Francisco , CA

PayZen is on a mission to bring financial health to healthcare. Our products improve both access ... Collaborate with internal teams, including sales, product development, and customer support, to ...

JobLeads - 7 days ago

Director of Services

DiagnosTechs - Clinical & Research Laboratory - Federal Way , WA

We seek a motivated Director of Services to develop and coach our service departments to provide ... Supervise Customer Care, Shipping and Receiving, and Medical Support staff. Shipping and Receiving

LinkedIn - 25 days ago

What does a Director of Customer Care do?

Common responsibilities of a Director of Customer Care

Support and service delivery professionals required.

January 22, 2023

Drive employee engagement and high-performance culture of the Customer Care Operations team, ensuring effective performance management, coaching, and development of the team and creating an environment where people can excel through accountability, encouragement, and empowerment.

September 23, 2022

Create and present cost-benefit analyses regarding recommended changes to CC operations.

October 30, 2022

Demonstrate our five core values of Integrity, Customer Responsiveness, Innovation, Passionate Contribution & Empowerment and Continuous Improvement.

December 06, 2022

Tracks trends, makes decisions based on organized information, and supports decisions with articulate written and verbal communications.

January 31, 2023

Provide effective, constructive and appropriate feedback and leadership to direct reports to foster positive, team atmosphere.

March 15, 2023

Develop and direct the management of the Customer Care Team to ensure customer satisfaction, improved call efficiency, low abandonment and improved employee product knowledge.

April 12, 2023

Train, develop and manage all employees in warranty department in construction knowledge.

April 18, 2023

Meet and exceed customer speed standards including daily adherence to staffing lines, agent hiring, and agent attrition.

April 30, 2023

Prepares or directs the preparation of reports, management analysis, and information to establish business plans and report on the performance of the contact center.

May 17, 2023

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Director of Customer Care Salary By Experience Levels in Lawrence, MA

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RELEVANT JOB EXPERIENCE

Length of experience is a pay differentiator. Those with greater experience may have an advantage in negotiating salary. For those with less experience, other factors such as education or special skills could impact your pay. Please visit Professional Salary Report for more details.

Director of Customer Care Salary By Level of Education in Lawrence, MA

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Average Salary Range for Director of Customer Care in Lawrence, MA

Average Base Salary

Core compensation

164584

214478

188559

Average Total Cash Compensation

Includes base and annual incentives

185828

258401

219255

What is the average salary for Director of Customer Care in 2024?

These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Director of Customer Care in Lawrence, MA. The base salary for Director of Customer Care ranges from $164,584 to $214,478 with the average base salary of $188,559. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $185,828 to $258,401 with the average total cash compensation of $219,255.

View Average Salary for Director of Customer Care as table

	Average Salary	Average Salary Range
Base Salary	$188,559	$164,584 - $214,478
Bonus	$30,697	$21,243 - $43,923
Total Pay	$219,255	$185,828 - $258,401

* Base Salary represents gross income before taxes and deductions. It does not include additional pay such as benefits, bonuses, profit sharing or commissions.

* Total Pay combines base salary, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job.

Director of Customer Care Salary Near Lawrence, MA

CITY, STATE	AVERAGE SALARY RANGE	COMPARE TO Lawrence, MA
CITY, STATE Methuen, MA	AVERAGE SALARY RANGE $164,584 - $214,478	COMPARE TO Lawrence, MA 0%
CITY, STATE Haverhill, MA	AVERAGE SALARY RANGE $164,584 - $214,478	COMPARE TO Lawrence, MA 0%
CITY, STATE Salem, NH	AVERAGE SALARY RANGE $164,584 - $214,478	COMPARE TO Lawrence, MA 0%
CITY, STATE Peabody, MA	AVERAGE SALARY RANGE $173,424 - $225,997	COMPARE TO Lawrence, MA
CITY, STATE Salem, MA	AVERAGE SALARY RANGE $173,424 - $225,997	COMPARE TO Lawrence, MA
CITY, STATE Lowell, MA	AVERAGE SALARY RANGE $168,113 - $219,077	COMPARE TO Lawrence, MA

See salaries for Director of Customer Care in locations close to Lawrence, MA. Pay for the same job may vary based on the location and on the location and on other factors such as the size of company, the industry, and other local conditions.

About Lawrence, Massachusetts

According to the United States Census Bureau, the city has a total area of 7.4 square miles (19 km2), of which 7.0 square miles (18 km2) is land and 0.4 square miles (1.0 km2) (6.07%) is water. Lawrence is on both sides of the Merrimack River, approximately 26 miles (42 km) upstream from the Atlantic Ocean. On the north side of the river, it is surrounded by Methuen. On the south side of the river, the town is bordered by North Andover to the east, and Andover to the south and southwest. Lawrence is approximately 30 miles (48 km) north-northwest of Boston and 27 miles (43 km) southeast of Manc...

Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia

View Salary for Similar Jobs to Director of Customer Care in Lawrence, MA

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JOB TITLE	LOCATION	MINIMUM SALARY	MAXIMUM SALARY
JOB TITLE Customer Care Director	LOCATION Lawrence, MA	MINIMUM SALARY $162,500	MAXIMUM SALARY $212,200
JOB TITLE Customer Service Director	LOCATION Lawrence, MA	MINIMUM SALARY $162,414	MAXIMUM SALARY $212,191
JOB TITLE Customer Care Senior Manager	LOCATION Lawrence, MA	MINIMUM SALARY $129,500	MAXIMUM SALARY $166,900
JOB TITLE Customer Success Director	LOCATION Lawrence, MA	MINIMUM SALARY $157,433	MAXIMUM SALARY $197,435
JOB TITLE Customer Care Executive	LOCATION Lawrence, MA	MINIMUM SALARY $219,190	MAXIMUM SALARY $288,590
JOB TITLE Customer Care Supervisor	LOCATION Lawrence, MA	MINIMUM SALARY $71,700	MAXIMUM SALARY $93,500

The Director of Customer Care job could be listed using titles that are not exactly the same, but actually are for the same or very similar job. Here are some job titles in Lawrence, MA that might be a good fit for the type of job and salary you are looking for.

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164584

214478

About Lawrence, Massachusetts According to the United States Census Bureau, the city has a total area of 7.4 square miles (19 km2), of which 7.0 square miles (18 km2) is land and 0....More

Lawrence, Massachusetts area prices were up 1.6% from a year ago

Director of Customer Care Salary in popular cities: Boston, Worcester, Springfield

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Learn more about: Compensation Packages, Employee Flight Risk, Gender Pay Gap, Job Openings for This Role