Director of Customer Care Salary in Raleigh, NC

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How much does a Director of Customer Care make in Raleigh, NC? The average Director of Customer Care salary in Raleigh, NC is $172,139 as of March 26, 2024, but the salary range typically falls between $150,252 and $195,802. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

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Salary range for a Director of Customer Care

$150,252 to $195,802

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Director of Customer Care

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Job Openings for Director of Customer Care in Raleigh, NC

Director of Memory Care

McLoughlin Place Senior Living - Oregon City , OR

The Memory Care Director is responsible for planning and creating meaningful and enriching ... and customer relations * 3+ years of experience in a Dementia care setting * An associate or ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - Today

Director of GTM Strategy and Analytics

Payzen Inc. - San Francisco , CA

PayZen is on a mission to bring financial health to healthcare. Our products improve both access ... Collaborate with internal teams, including sales, product development, and customer support, to ...

JobLeads - 7 days ago

Director of Services

DiagnosTechs - Clinical & Research Laboratory - Federal Way , WA

We seek a motivated Director of Services to develop and coach our service departments to provide ... Supervise Customer Care, Shipping and Receiving, and Medical Support staff. Shipping and Receiving

LinkedIn - 25 days ago

Director of Quality

Aegis Worldwide - Lake Bluff , IL

Knowledge of industry regulations, standards, and guidelines related to personal care product ... Maintain customer relations to drive the understanding of requirements and production feasibility ...

LinkedIn - 4 days ago

Travel Nurse - RN - DON - Director of Nursing - $3162 / Week

Coast Medical Service - Salem , OR

Coast Medical Service is seeking an experienced Director of Nursing Registered Nurse for an ... Coast Medical Service is a customer driven healthcare staffing company focused on per diem and ...

BluePipes - 9 days ago

Sr. Director of Radiology

Memorial Hospital of Gardena - Norwalk , CA

Articulates and enforces standards for quality/safe patient care. * Develops and implements ... Treats everyone as their customer; utilizes scripting and other tools to ensure consistency in ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 19 days ago

What does a Director of Customer Care do?

Common responsibilities of a Director of Customer Care

Support and service delivery professionals required.

January 22, 2023

Drive employee engagement and high-performance culture of the Customer Care Operations team, ensuring effective performance management, coaching, and development of the team and creating an environment where people can excel through accountability, encouragement, and empowerment.

September 23, 2022

Create and present cost-benefit analyses regarding recommended changes to CC operations.

October 30, 2022

Demonstrate our five core values of Integrity, Customer Responsiveness, Innovation, Passionate Contribution & Empowerment and Continuous Improvement.

December 06, 2022

Tracks trends, makes decisions based on organized information, and supports decisions with articulate written and verbal communications.

January 31, 2023

Provide effective, constructive and appropriate feedback and leadership to direct reports to foster positive, team atmosphere.

March 15, 2023

Develop and direct the management of the Customer Care Team to ensure customer satisfaction, improved call efficiency, low abandonment and improved employee product knowledge.

April 12, 2023

Train, develop and manage all employees in warranty department in construction knowledge.

April 18, 2023

Meet and exceed customer speed standards including daily adherence to staffing lines, agent hiring, and agent attrition.

April 30, 2023

Prepares or directs the preparation of reports, management analysis, and information to establish business plans and report on the performance of the contact center.

May 17, 2023

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Director of Customer Care Salary By Experience Levels in Raleigh, NC

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RELEVANT JOB EXPERIENCE

Length of experience is a pay differentiator. Those with greater experience may have an advantage in negotiating salary. For those with less experience, other factors such as education or special skills could impact your pay. Please visit Professional Salary Report for more details.

Director of Customer Care Salary By Level of Education in Raleigh, NC

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LEVEL OF EDUCATION

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Average Salary Range for Director of Customer Care in Raleigh, NC

Average Base Salary

Core compensation

150252

195802

172139

Average Total Cash Compensation

Includes base and annual incentives

169646

235900

200163

What is the average salary for Director of Customer Care in 2024?

These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Director of Customer Care in Raleigh, NC. The base salary for Director of Customer Care ranges from $150,252 to $195,802 with the average base salary of $172,139. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $169,646 to $235,900 with the average total cash compensation of $200,163.

View Average Salary for Director of Customer Care as table

	Average Salary	Average Salary Range
Base Salary	$172,139	$150,252 - $195,802
Bonus	$28,024	$19,394 - $40,098
Total Pay	$200,163	$169,646 - $235,900

* Base Salary represents gross income before taxes and deductions. It does not include additional pay such as benefits, bonuses, profit sharing or commissions.

* Total Pay combines base salary, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job.

Director of Customer Care Salary Near Raleigh, NC

CITY, STATE	AVERAGE SALARY RANGE	COMPARE TO Raleigh, NC
CITY, STATE Cary, NC	AVERAGE SALARY RANGE $150,206 - $195,741	COMPARE TO Raleigh, NC
CITY, STATE Durham, NC	AVERAGE SALARY RANGE $149,309 - $194,573	COMPARE TO Raleigh, NC
CITY, STATE Chapel Hill, NC	AVERAGE SALARY RANGE $148,419 - $193,412	COMPARE TO Raleigh, NC
CITY, STATE Wilson, NC	AVERAGE SALARY RANGE $149,127 - $194,336	COMPARE TO Raleigh, NC
CITY, STATE Rocky Mount, NC	AVERAGE SALARY RANGE $149,127 - $194,336	COMPARE TO Raleigh, NC
CITY, STATE Burlington, NC	AVERAGE SALARY RANGE $146,629 - $191,080	COMPARE TO Raleigh, NC

See salaries for Director of Customer Care in locations close to Raleigh, NC. Pay for the same job may vary based on the location and on the location and on other factors such as the size of company, the industry, and other local conditions.

About Raleigh, North Carolina

According to the United States Census Bureau, Raleigh occupies a total area of 144.0 square miles (373.0 km2), of which 142 square miles (369 km2) is land and 0.97 square miles (2.5 km2), or 0.76%, is covered by water. The Neuse River flows through the northeast end of the city. Raleigh is located in the northeast central region of North Carolina, where the Piedmont and Atlantic Coastal Plain regions meet. This area is known as the "fall line" because it marks the elevation inland at which waterfalls begin to appear in creeks and rivers. As a result, most of Raleigh features gently rolling hil...

Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia

View Salary for Similar Jobs to Director of Customer Care in Raleigh, NC

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JOB TITLE	LOCATION	MINIMUM SALARY	MAXIMUM SALARY
JOB TITLE Customer Care Director	LOCATION Raleigh, NC	MINIMUM SALARY $148,300	MAXIMUM SALARY $193,800
JOB TITLE Customer Service Director	LOCATION Raleigh, NC	MINIMUM SALARY $148,271	MAXIMUM SALARY $193,714
JOB TITLE Customer Care Senior Manager	LOCATION Raleigh, NC	MINIMUM SALARY $118,200	MAXIMUM SALARY $152,400
JOB TITLE Customer Success Director	LOCATION Raleigh, NC	MINIMUM SALARY $143,724	MAXIMUM SALARY $180,243
JOB TITLE Customer Care Executive	LOCATION Raleigh, NC	MINIMUM SALARY $200,090	MAXIMUM SALARY $263,490
JOB TITLE Customer Care Supervisor	LOCATION Raleigh, NC	MINIMUM SALARY $65,500	MAXIMUM SALARY $85,400

The Director of Customer Care job could be listed using titles that are not exactly the same, but actually are for the same or very similar job. Here are some job titles in Raleigh, NC that might be a good fit for the type of job and salary you are looking for.

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150252

195802

About Raleigh, North Carolina According to the United States Census Bureau, Raleigh occupies a total area of 144.0 square miles (373.0 km2), of which 142 square miles (369 km2) is ....More

Raleigh, North Carolina area prices were up 1.5% from a year ago

Director of Customer Care Salary in popular cities: Charlotte, Greensboro, Winston Salem

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Learn more about: Compensation Packages, Employee Flight Risk, Gender Pay Gap, Job Openings for This Role