Director of Customer Care Salary in Scranton, PA

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How much does a Director of Customer Care make in Scranton, PA? The average Director of Customer Care salary in Scranton, PA is $167,019 as of March 26, 2024, but the salary range typically falls between $145,783 and $189,978. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

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Salary range for a Director of Customer Care

$145,783 to $189,978

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Director of Customer Care

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Job Openings for Director of Customer Care in Scranton, PA

Director of Memory Care

McLoughlin Place Senior Living - Oregon City , OR

The Memory Care Director is responsible for planning and creating meaningful and enriching ... and customer relations * 3+ years of experience in a Dementia care setting * An associate or ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 4 days ago

Director of Nursing - DON - RN

Genesis Healthcare - York , PA

... customer experience excellence. *Provide service and servant leadership, direction, and administration of day-to-day patient care operations. *Promote an environment focused on top of license ...

JobGet - 4 days ago

Director of Digital Loyalty

Capriotti's Support Center - Las Vegas , NV

CORE VALUES: 1. Passion Be the Best 2. Family Care about people 3. Integrity walk the Talk 4. ... Regularly analyze CRM & digital attribution data to enhance customer engagement and retention

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - Today

Director of Nursing Administrative

NCG Associates - Great Bend , KS

NCG Associates is a reputable healthcare staffing agency dedicated to providing exceptional nursing ... Provides positive leadership by an environment of teamwork, open communication and customer service ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - Today

Director of Services

DiagnosTechs - Clinical & Research Laboratory - Federal Way , WA

We seek a motivated Director of Services to develop and coach our service departments to provide ... Supervise Customer Care, Shipping and Receiving, and Medical Support staff. Shipping and Receiving

LinkedIn - 29 days ago

Travel Nurse RN - Manager, Director of Nursing - $1,722 per week

Anders Group - Woodruff , SC

... best customer service. Our team works hard to find the best jobs with the most aggressive rates ... Anders Group was founded by a team of healthcare recruiters who had built strong relationships with ...

Vivian Health - 1 day ago

What does a Director of Customer Care do?

Common responsibilities of a Director of Customer Care

Support and service delivery professionals required.

January 22, 2023

Drive employee engagement and high-performance culture of the Customer Care Operations team, ensuring effective performance management, coaching, and development of the team and creating an environment where people can excel through accountability, encouragement, and empowerment.

September 23, 2022

Create and present cost-benefit analyses regarding recommended changes to CC operations.

October 30, 2022

Demonstrate our five core values of Integrity, Customer Responsiveness, Innovation, Passionate Contribution & Empowerment and Continuous Improvement.

December 06, 2022

Tracks trends, makes decisions based on organized information, and supports decisions with articulate written and verbal communications.

January 31, 2023

Provide effective, constructive and appropriate feedback and leadership to direct reports to foster positive, team atmosphere.

March 15, 2023

Develop and direct the management of the Customer Care Team to ensure customer satisfaction, improved call efficiency, low abandonment and improved employee product knowledge.

April 12, 2023

Train, develop and manage all employees in warranty department in construction knowledge.

April 18, 2023

Meet and exceed customer speed standards including daily adherence to staffing lines, agent hiring, and agent attrition.

April 30, 2023

Prepares or directs the preparation of reports, management analysis, and information to establish business plans and report on the performance of the contact center.

May 17, 2023

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Director of Customer Care Salary By Experience Levels in Scranton, PA

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RELEVANT JOB EXPERIENCE

Length of experience is a pay differentiator. Those with greater experience may have an advantage in negotiating salary. For those with less experience, other factors such as education or special skills could impact your pay. Please visit Professional Salary Report for more details.

Director of Customer Care Salary By Level of Education in Scranton, PA

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Average Salary Range for Director of Customer Care in Scranton, PA

Average Base Salary

Core compensation

145783

189978

167019

Average Total Cash Compensation

Includes base and annual incentives

164600

228883

194209

What is the average salary for Director of Customer Care in 2024?

These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Director of Customer Care in Scranton, PA. The base salary for Director of Customer Care ranges from $145,783 to $189,978 with the average base salary of $167,019. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $164,600 to $228,883 with the average total cash compensation of $194,209.

View Average Salary for Director of Customer Care as table

	Average Salary	Average Salary Range
Base Salary	$167,019	$145,783 - $189,978
Bonus	$27,190	$18,817 - $38,906
Total Pay	$194,209	$164,600 - $228,883

* Base Salary represents gross income before taxes and deductions. It does not include additional pay such as benefits, bonuses, profit sharing or commissions.

* Total Pay combines base salary, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job.

Director of Customer Care Salary Near Scranton, PA

CITY, STATE	AVERAGE SALARY RANGE	COMPARE TO Scranton, PA
CITY, STATE Stroudsburg, PA	AVERAGE SALARY RANGE $158,090 - $206,015	COMPARE TO Scranton, PA
CITY, STATE Binghamton, NY	AVERAGE SALARY RANGE $148,525 - $193,550	COMPARE TO Scranton, PA
CITY, STATE Easton, PA	AVERAGE SALARY RANGE $155,061 - $202,067	COMPARE TO Scranton, PA
CITY, STATE Bethlehem, PA	AVERAGE SALARY RANGE $155,307 - $202,389	COMPARE TO Scranton, PA
CITY, STATE Allentown, PA	AVERAGE SALARY RANGE $155,307 - $202,389	COMPARE TO Scranton, PA
CITY, STATE Williamsport, PA	AVERAGE SALARY RANGE $146,853 - $191,371	COMPARE TO Scranton, PA

See salaries for Director of Customer Care in locations close to Scranton, PA. Pay for the same job may vary based on the location and on the location and on other factors such as the size of company, the industry, and other local conditions.

About Scranton, Pennsylvania

Scranton is the sixth-largest city in the Commonwealth of Pennsylvania. It is the county seat and largest city of Lackawanna County in Northeastern Pennsylvania's Wyoming Valley and hosts a federal court building for the United States District Court for the Middle District of Pennsylvania. With a population of 77,291, it is the largest city in the Scranton–Wilkes-Barre–Hazleton, PA Metropolitan Statistical Area, which has a population of about 570,000. The city is conventionally divided into 7 districts: North Scranton, Southside, Westside, East Scranton (Hill Section), Central City, Minooka, ...

Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia

View Salary for Similar Jobs to Director of Customer Care in Scranton, PA

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JOB TITLE	LOCATION	MINIMUM SALARY	MAXIMUM SALARY
JOB TITLE Customer Care Director	LOCATION Scranton, PA	MINIMUM SALARY $143,900	MAXIMUM SALARY $188,000
JOB TITLE Customer Service Director	LOCATION Scranton, PA	MINIMUM SALARY $143,861	MAXIMUM SALARY $187,952
JOB TITLE Customer Care Senior Manager	LOCATION Scranton, PA	MINIMUM SALARY $114,700	MAXIMUM SALARY $147,900
JOB TITLE Customer Success Director	LOCATION Scranton, PA	MINIMUM SALARY $139,449	MAXIMUM SALARY $174,881
JOB TITLE Customer Care Executive	LOCATION Scranton, PA	MINIMUM SALARY $194,090	MAXIMUM SALARY $255,590
JOB TITLE Customer Care Supervisor	LOCATION Scranton, PA	MINIMUM SALARY $63,500	MAXIMUM SALARY $82,900

The Director of Customer Care job could be listed using titles that are not exactly the same, but actually are for the same or very similar job. Here are some job titles in Scranton, PA that might be a good fit for the type of job and salary you are looking for.

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145783

189978

About Scranton, Pennsylvania Scranton is the sixth-largest city in the Commonwealth of Pennsylvania. It is the county seat and largest city of Lackawanna County in Northeastern Pe....More

Scranton, Pennsylvania area prices were up 1.5% from a year ago

Director of Customer Care Salary in popular cities: Philadelphia, Pittsburgh, Allentown

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Learn more about: Compensation Packages, Employee Flight Risk, Gender Pay Gap, Job Openings for This Role