Create and present cost-benefit analyses regarding recommended changes to CC operations.
September 12, 2019
Train, develop and manage all employees in warranty department in construction knowledge.
September 15, 2019
Drive employee engagement and high-performance culture of the Customer Care Operations team, ensuring effective performance management, coaching, and development of the team and creating an environment where people can excel through accountability, encouragement, and empowerment.
September 22, 2019
Demonstrate our five core values of Integrity, Customer Responsiveness, Innovation, Passionate Contribution & Empowerment and Continuous Improvement.
October 03, 2019
Develop and direct the management of the Customer Care Team to ensure customer satisfaction, improved call efficiency, low abandonment and improved employee product knowledge.
October 15, 2019
Provide effective, constructive and appropriate feedback and leadership to direct reports to foster positive, team atmosphere.
October 20, 2019
Meet and exceed customer speed standards including daily adherence to staffing lines, agent hiring, and agent attrition.
November 03, 2019
Tracks trends, makes decisions based on organized information, and supports decisions with articulate written and verbal communications.
November 09, 2019
Prepares or directs the preparation of reports, management analysis, and information to establish business plans and report on the performance of the contact center.
November 15, 2019