Director of Customer Care Salary in Washington, DC

Change City

How much does a Director of Customer Care make in Washington, DC? The average Director of Customer Care salary in Washington, DC is $196,504 as of March 26, 2024, but the salary range typically falls between $171,519 and $223,515. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

Search Director of Customer Care Jobs in Washington, DC

How to Become a CTO

Develop a Job description

Pay Equity

Salary range for a Director of Customer Care

$171,519 to $223,515

Employers: Find Surveys For This Job

Employers: Price Your Company Jobs

View Average Salary for United States
Adjust Director of Customer Care Salary:
Select State
Select City in DC
Choose Similar Job
Pick Related Category
View Cost of Living in Washington, District of Columbia

For Employees

Get a Salary Increase

Analyze the market and your qualifications to negotiate your salary with confidence.

Search Job Openings

Search thousands of open positions to find your next opportunity.

For Employers

Adjust Employee Salary

Individualize employee pay based on unique job requirements and personal qualifications.

Price My Industry Jobs

Get the latest market price for benchmark jobs and jobs in your industry.

Director of Customer Care

Review the job openings and experience requirements for the Director of Customer Care job to confirm that it is the job you are seeking.

See user submitted job responsibilities for Director of Customer Care.

Search Director of Customer Care Job Openings

Job Openings for Director of Customer Care in Washington, DC

Travel Nurse RN - Director of Nursing - $3,400 per week

Genie Healthcare - Elk Horn , IA

Director of Nursing * Discipline: RN * Start Date: 05/06/2024 * Duration: 13 weeks * 40 hours per ... customer care is the key to Genie's success. The management team has 20 years of experience in ...

Vivian Health - 1 day ago

Director of Professional Services

Concierge Home Care - Lutz , FL

Concierge Home Care is growing, and we are actively hiring a Director of Professional Services/Alt ... Operational Excellence & Customer Experience: Coordinates efforts with business partners across the ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 8 days ago

Senior Director, Customer Care

Regal Rexnord Corp - Milwaukee , WI

SCOPE OF LEADERSHIP ROLE The Sr. Director, Customer Care is accountable for overseeing all aspects of the company's customer care / service operations. The role involves strategic planning and ...

Latpro - Diversity Jobs - 21 days ago

Director of Memory Care

McLoughlin Place Senior Living - Oregon City , OR

The Memory Care Director is responsible for planning and creating meaningful and enriching ... and customer relations * 3+ years of experience in a Dementia care setting * An associate or ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 4 days ago

Director of Nursing - DON - RN

Genesis Healthcare - York , PA

... customer experience excellence. *Provide service and servant leadership, direction, and administration of day-to-day patient care operations. *Promote an environment focused on top of license ...

JobGet - 4 days ago

Director of Digital Healthcare Innovation

Heart & Vascular Partners - Deerfield , IL

Role Summary The Director of Digital Health Innovation will work closely with the VP of Clinical ... Identify key requirements for cross-functional teams, commercial teams, customers, and external ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 10 days ago

What does a Director of Customer Care do?

Common responsibilities of a Director of Customer Care

Support and service delivery professionals required.

January 22, 2023

Drive employee engagement and high-performance culture of the Customer Care Operations team, ensuring effective performance management, coaching, and development of the team and creating an environment where people can excel through accountability, encouragement, and empowerment.

September 23, 2022

Create and present cost-benefit analyses regarding recommended changes to CC operations.

October 30, 2022

Demonstrate our five core values of Integrity, Customer Responsiveness, Innovation, Passionate Contribution & Empowerment and Continuous Improvement.

December 06, 2022

Tracks trends, makes decisions based on organized information, and supports decisions with articulate written and verbal communications.

January 31, 2023

Provide effective, constructive and appropriate feedback and leadership to direct reports to foster positive, team atmosphere.

March 15, 2023

Develop and direct the management of the Customer Care Team to ensure customer satisfaction, improved call efficiency, low abandonment and improved employee product knowledge.

April 12, 2023

Train, develop and manage all employees in warranty department in construction knowledge.

April 18, 2023

Meet and exceed customer speed standards including daily adherence to staffing lines, agent hiring, and agent attrition.

April 30, 2023

Prepares or directs the preparation of reports, management analysis, and information to establish business plans and report on the performance of the contact center.

May 17, 2023

Submit Other Responsibilities

Not the job you're looking for? Search more salaries here:

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

Detailed skills and competency reports for specific positions
Job and employee pricing reports
Compensation data tools, salary structures, surveys and benchmarks.

Learn about

Director of Customer Care Salary By Experience Levels in Washington, DC

How much should you be earning in Director of Customer Care in Washington, DC based on your current experience?

Tell us how much experience you have and see an estimate of earnings and view how different experience leavels impact potential pay for Director of Customer Care in Washington, DC

RELEVANT JOB EXPERIENCE

Length of experience is a pay differentiator. Those with greater experience may have an advantage in negotiating salary. For those with less experience, other factors such as education or special skills could impact your pay. Please visit Professional Salary Report for more details.

Director of Customer Care Salary By Level of Education in Washington, DC

Do you know how much should you be paid for a Director of Customer Care position in Washington, DC based on your education level?

Tell us about your education and see an estimate of earnings for Director of Customer Care in Washington, DC and well to know the impact of education on future careers.

LEVEL OF EDUCATION

Depending on the job, educational levels may have a significant impact on pay levels. Be informed and understand how things like education and certifications can help to increase potential earnings for the career you are interested in. Please visit Professional Salary Report for more details.

Average Salary Range for Director of Customer Care in Washington, DC

Average Base Salary

Core compensation

171519

223515

196504

Average Total Cash Compensation

Includes base and annual incentives

193657

269289

228494

What is the average salary for Director of Customer Care in 2024?

These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Director of Customer Care in Washington, DC. The base salary for Director of Customer Care ranges from $171,519 to $223,515 with the average base salary of $196,504. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $193,657 to $269,289 with the average total cash compensation of $228,494.

View Average Salary for Director of Customer Care as table

	Average Salary	Average Salary Range
Base Salary	$196,504	$171,519 - $223,515
Bonus	$31,990	$22,138 - $45,774
Total Pay	$228,494	$193,657 - $269,289

* Base Salary represents gross income before taxes and deductions. It does not include additional pay such as benefits, bonuses, profit sharing or commissions.

* Total Pay combines base salary, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job.

Director of Customer Care Salary Near Washington, DC

CITY, STATE	AVERAGE SALARY RANGE	COMPARE TO Washington, DC
CITY, STATE Arlington, VA	AVERAGE SALARY RANGE $171,550 - $223,555	COMPARE TO Washington, DC
CITY, STATE Alexandria, VA	AVERAGE SALARY RANGE $171,550 - $223,555	COMPARE TO Washington, DC
CITY, STATE Annandale, VA	AVERAGE SALARY RANGE $171,550 - $223,555	COMPARE TO Washington, DC
CITY, STATE Bowie, MD	AVERAGE SALARY RANGE $171,189 - $223,085	COMPARE TO Washington, DC
CITY, STATE Bethesda, MD	AVERAGE SALARY RANGE $171,550 - $223,555	COMPARE TO Washington, DC
CITY, STATE Silver Spring, MD	AVERAGE SALARY RANGE $171,550 - $223,555	COMPARE TO Washington, DC

See salaries for Director of Customer Care in locations close to Washington, DC. Pay for the same job may vary based on the location and on the location and on other factors such as the size of company, the industry, and other local conditions.

About Washington, District of Columbia

Washington, D.C. is located in the mid-Atlantic region of the U.S. East Coast. Due to the District of Columbia retrocession, the city has a total area of 68.34 square miles (177.0 km2), of which 61.05 square miles (158.1 km2) is land and 7.29 square miles (18.9 km2) (10.67%) is water. The District is bordered by Montgomery County, Maryland to the northwest; Prince George's County, Maryland to the east; Arlington County, Virginia to the south; and Alexandria, Virginia to the west. The south bank of the Potomac River forms the District's border with Virginia and has two major tributaries: the An...

Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia

View Salary for Similar Jobs to Director of Customer Care in Washington, DC

See Additional Similar Jobs

Loading results...

JOB TITLE	LOCATION	MINIMUM SALARY	MAXIMUM SALARY
JOB TITLE Customer Care Director	LOCATION Washington, DC	MINIMUM SALARY $169,300	MAXIMUM SALARY $221,200
JOB TITLE Customer Service Director	LOCATION Washington, DC	MINIMUM SALARY $169,257	MAXIMUM SALARY $221,132
JOB TITLE Customer Care Senior Manager	LOCATION Washington, DC	MINIMUM SALARY $135,000	MAXIMUM SALARY $174,000
JOB TITLE Customer Success Director	LOCATION Washington, DC	MINIMUM SALARY $164,066	MAXIMUM SALARY $205,754
JOB TITLE Customer Care Executive	LOCATION Washington, DC	MINIMUM SALARY $228,390	MAXIMUM SALARY $300,790
JOB TITLE Customer Care Supervisor	LOCATION Washington, DC	MINIMUM SALARY $74,700	MAXIMUM SALARY $97,500

The Director of Customer Care job could be listed using titles that are not exactly the same, but actually are for the same or very similar job. Here are some job titles in Washington, DC that might be a good fit for the type of job and salary you are looking for.

Discover how your pay is adjusted for skills, experience, and other factors

How much should you be paid?

For a real-time salary target, tell us more about your role in the four categories below.

171519

223515

About Washington, District of Columbia Washington, D.C. is located in the mid-Atlantic region of the U.S. East Coast. Due to the District of Columbia retrocession, the city has a total area....More

Washington, District of Columbia area prices were up 1.3% from a year ago

Director of Customer Care Salary in popular cities:

Recently searched related titles: Director Of Crm, Services Director, Call Center Site Director

Learn more about: Compensation Packages, Employee Flight Risk, Gender Pay Gap, Job Openings for This Role