Director of Customer Success Salary in Grand Rapids, MI

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How much does a Director of Customer Success make in Grand Rapids, MI? The average Director of Customer Success salary in Grand Rapids, MI is $161,275 as of March 26, 2024, but the salary range typically falls between $144,494 and $181,064. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

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Salary range for a Director of Customer Success

$144,494 to $181,064

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Director of Customer Success

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Job Openings for Director of Customer Success in Grand Rapids, MI

Director of Customer Success

Strategic Employment Partners (SEP) - Bellingham , WA

They are hiring for a Director of Customer Success to join a tight-knit organization championing a flagship workforce management product. This team is responsible for managing dozens of accounts in a ...

LinkedIn - 2 days ago

Senior Manager/Director of Customer Marketing (DTC/Subscription/FMCG)

The Healthy Back Institute - Austin , TX

We seek a Senior Manager/Director of Customer Marketing! As our Senior Manager/Director of Customer ... Proven success in translating data into business and customer insights to create the customer ...

LinkedIn - 2 days ago

Director, Customer Success

Persimmony - Aliso Viejo , CA

We are looking for an exceptional Customer Success leader to drive growth of our government ... The Director, Customer Success role will be in a key client-facing role and will develop, oversee ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 57 days ago

Senior Director of Sales

Zerova Technologies USA LLC - Fremont , CA

Starting at $200,000 + Commission Senior Director of Sales As the Senior Director of Sales at ... with its customers to ensure success and align with their global channel strategies. As a ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 3 days ago

Director of Product Management - Conversational Experiences

ServiceNow - Santa Clara , CA

We are looking for a Director of Product Management to lead our Conversational Experiences product ... You will collaborate with engineering, design, marketing, sales, and customer success teams to ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 21 days ago

Director Of Sales & Marketing

Graham Landscape & Design - Eugene , OR

Analyze market trends and customer feedback to identify opportunities for growth and optimization ... Demonstrated success in building and maintaining strong relationships with key clients and partners ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 2 days ago

What does a Director of Customer Success do?

Common responsibilities of a Director of Customer Success

Lead the team in annual and quarterly planning, keeping track of budget, and reporting on Customer Success initiatives' performance, with a focus on ROI and revenue growth.

January 20, 2023

Drive delivery and success of health checks upon customers' request to move them toward a healthy state, effectively managing customer complaints/escalations.

February 22, 2023

Manage client relationships from signature through renewal, escalating issues when they arise and resolving them in a timely fashion.

February 25, 2023

Provide a clear view of organizational metrics and status to the Executive team with optimization recommendations and needs.

March 10, 2023

Create and manage best practices and methodologies for successful Customer Success engagements throughout the customer lifecycle.

March 28, 2023

Collaborate with product, sales, and marketing to align strategy and execution so that the customer experience is consistent and optimal across all customer-facing activities.

April 05, 2023

Develop and monitor key metrics and objectives across customer support, implementation, and account management, providing insight into customer growth and health.

April 11, 2023

Recruit, motivate, and lead a team of Customer Success Managers to implement the strategy to the highest quality standards.

April 28, 2023

Design, develop and manage key success activities - onboarding, training, adoption, technical support, and advocacy.

May 10, 2023

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Director of Customer Success Salary By Experience Levels in Grand Rapids, MI

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RELEVANT JOB EXPERIENCE

Length of experience is a pay differentiator. Those with greater experience may have an advantage in negotiating salary. For those with less experience, other factors such as education or special skills could impact your pay. Please visit Professional Salary Report for more details.

Director of Customer Success Salary By Level of Education in Grand Rapids, MI

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Average Salary Range for Director of Customer Success in Grand Rapids, MI

Average Base Salary

Core compensation

144494

181064

161275

Average Total Cash Compensation

Includes base and annual incentives

163840

215740

186128

What is the average salary for Director of Customer Success in 2024?

These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Director of Customer Success in Grand Rapids, MI. The base salary for Director of Customer Success ranges from $144,494 to $181,064 with the average base salary of $161,275. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $163,840 to $215,740 with the average total cash compensation of $186,128.

View Average Salary for Director of Customer Success as table

	Average Salary	Average Salary Range
Base Salary	$161,275	$144,494 - $181,064
Bonus	$24,854	$19,346 - $34,675
Total Pay	$186,128	$163,840 - $215,740

* Base Salary represents gross income before taxes and deductions. It does not include additional pay such as benefits, bonuses, profit sharing or commissions.

* Total Pay combines base salary, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job.

Director of Customer Success Salary Near Grand Rapids, MI

CITY, STATE	AVERAGE SALARY RANGE	COMPARE TO Grand Rapids, MI
CITY, STATE Wyoming, MI	AVERAGE SALARY RANGE $144,464 - $181,027	COMPARE TO Grand Rapids, MI
CITY, STATE Muskegon, MI	AVERAGE SALARY RANGE $139,325 - $174,587	COMPARE TO Grand Rapids, MI
CITY, STATE Kalamazoo, MI	AVERAGE SALARY RANGE $145,368 - $182,160	COMPARE TO Grand Rapids, MI
CITY, STATE Battle Creek, MI	AVERAGE SALARY RANGE $147,622 - $184,984	COMPARE TO Grand Rapids, MI
CITY, STATE Lansing, MI	AVERAGE SALARY RANGE $144,196 - $180,691	COMPARE TO Grand Rapids, MI
CITY, STATE Benton Harbor, MI	AVERAGE SALARY RANGE $144,121 - $180,598	COMPARE TO Grand Rapids, MI

See salaries for Director of Customer Success in locations close to Grand Rapids, MI. Pay for the same job may vary based on the location and on the location and on other factors such as the size of company, the industry, and other local conditions.

About Grand Rapids, Michigan

Grand Rapids is the second-largest city in Michigan, and the largest city in West Michigan. It is on the Grand River about 30 miles (48 km) east of Lake Michigan. As of the 2010 census, the city population was 188,040. In 2010, the Grand Rapids metropolitan area had a population of 1,005,648, and the combined statistical area of Grand Rapids-Muskegon-Holland had a population of 1,321,557. Grand Rapids is the county seat of Kent County. A historic furniture-manufacturing center, Grand Rapids is home to five of the world's leading office furniture companies, and is nicknamed Furniture City. Its ...

Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia

View Salary for Similar Jobs to Director of Customer Success in Grand Rapids, MI

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JOB TITLE	LOCATION	MINIMUM SALARY	MAXIMUM SALARY
JOB TITLE Customer Success Director	LOCATION Grand Rapids, MI	MINIMUM SALARY $142,986	MAXIMUM SALARY $179,318
JOB TITLE Customer Success Manager	LOCATION Grand Rapids, MI	MINIMUM SALARY $101,375	MAXIMUM SALARY $141,387
JOB TITLE Customer Success/Onboarding Director	LOCATION Grand Rapids, MI	MINIMUM SALARY $143,000	MAXIMUM SALARY $179,400
JOB TITLE Director of Customer Success Operations	LOCATION Grand Rapids, MI	MINIMUM SALARY $147,409	MAXIMUM SALARY $184,864
JOB TITLE Customer Success Strategic Director	LOCATION Grand Rapids, MI	MINIMUM SALARY $148,132	MAXIMUM SALARY $196,754
JOB TITLE Customer Success/Onboarding Manager	LOCATION Grand Rapids, MI	MINIMUM SALARY $101,400	MAXIMUM SALARY $141,400

The Director of Customer Success job could be listed using titles that are not exactly the same, but actually are for the same or very similar job. Here are some job titles in Grand Rapids, MI that might be a good fit for the type of job and salary you are looking for.

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144494

181064

About Grand Rapids, Michigan Grand Rapids is the second-largest city in Michigan, and the largest city in West Michigan. It is on the Grand River about 30 miles (48 km) east of La....More

Grand Rapids, Michigan area prices were up 1.3% from a year ago

Director of Customer Success Salary in popular cities: Detroit, Warren, Sterling Heights

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Learn more about: Compensation Packages, Employee Flight Risk, Gender Pay Gap, Job Openings for This Role