Director of Customer Success Salary in Rochester, NY

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How much does a Director of Customer Success make in Rochester, NY? The average Director of Customer Success salary in Rochester, NY is $163,602 as of March 26, 2024, but the salary range typically falls between $146,579 and $183,678. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

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Salary range for a Director of Customer Success

$146,579 to $183,678

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Director of Customer Success

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Job Openings for Director of Customer Success in Rochester, NY

(Senior) Director of Customer Success

Skylo Technologies - Mountain View , CA

(Senior) Director of Customer Success Location: USA Role Type: Full Time Salary range: The typical salary range for this position is $160,000 to $220,000 Skylo Technologies is a global NTN service ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 54 days ago

Director of Client Success

HealthComp - Fresno , CA

Description The Director of Client Success leads a geographically diverse team of professionals ... Minimum of 8 years' leadership role leading customer success/account management preferably in ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 46 days ago

Director of Product Management - Conversational Experiences

ServiceNow - Santa Clara , CA

We are looking for a Director of Product Management to lead our Conversational Experiences product ... You will collaborate with engineering, design, marketing, sales, and customer success teams to ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 18 days ago

Director of eCommerce and Digital Marketing

ONEHOPE Inc. - Napa , CA

Customer Loyalty and CRM: Design and manage customer loyalty programs to drive repeat purchases and ... Proven track record of success in eCommerce and digital marketing. * Strong leadership skills with ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 2 days ago

Director of Sales Engineering

Interface AI - San Francisco , CA

AI as a Customer Engineering Director, where you will play a pivotal role in driving the success of our cutting-edge AI solutions. As the Customer Engineering Director, you will lead technical ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 6 days ago

Director of Product [REMOTE]

Ottimate - San Francisco , CA

The Role We are seeking a highly skilled, customer-focused, and innovative Director of Product to ... Collaborate closely with sales, operations, marketing, customer success, and other cross-functional ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 15 days ago

What does a Director of Customer Success do?

Common responsibilities of a Director of Customer Success

Lead the team in annual and quarterly planning, keeping track of budget, and reporting on Customer Success initiatives' performance, with a focus on ROI and revenue growth.

January 20, 2023

Drive delivery and success of health checks upon customers' request to move them toward a healthy state, effectively managing customer complaints/escalations.

February 22, 2023

Manage client relationships from signature through renewal, escalating issues when they arise and resolving them in a timely fashion.

February 25, 2023

Provide a clear view of organizational metrics and status to the Executive team with optimization recommendations and needs.

March 10, 2023

Create and manage best practices and methodologies for successful Customer Success engagements throughout the customer lifecycle.

March 28, 2023

Collaborate with product, sales, and marketing to align strategy and execution so that the customer experience is consistent and optimal across all customer-facing activities.

April 05, 2023

Develop and monitor key metrics and objectives across customer support, implementation, and account management, providing insight into customer growth and health.

April 11, 2023

Recruit, motivate, and lead a team of Customer Success Managers to implement the strategy to the highest quality standards.

April 28, 2023

Design, develop and manage key success activities - onboarding, training, adoption, technical support, and advocacy.

May 10, 2023

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Director of Customer Success Salary By Experience Levels in Rochester, NY

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RELEVANT JOB EXPERIENCE

Length of experience is a pay differentiator. Those with greater experience may have an advantage in negotiating salary. For those with less experience, other factors such as education or special skills could impact your pay. Please visit Professional Salary Report for more details.

Director of Customer Success Salary By Level of Education in Rochester, NY

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LEVEL OF EDUCATION

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Average Salary Range for Director of Customer Success in Rochester, NY

Average Base Salary

Core compensation

146579

183678

163602

Average Total Cash Compensation

Includes base and annual incentives

166205

218853

188815

What is the average salary for Director of Customer Success in 2024?

These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Director of Customer Success in Rochester, NY. The base salary for Director of Customer Success ranges from $146,579 to $183,678 with the average base salary of $163,602. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $166,205 to $218,853 with the average total cash compensation of $188,815.

View Average Salary for Director of Customer Success as table

	Average Salary	Average Salary Range
Base Salary	$163,602	$146,579 - $183,678
Bonus	$25,212	$19,626 - $35,176
Total Pay	$188,815	$166,205 - $218,853

* Base Salary represents gross income before taxes and deductions. It does not include additional pay such as benefits, bonuses, profit sharing or commissions.

* Total Pay combines base salary, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job.

Director of Customer Success Salary Near Rochester, NY

CITY, STATE	AVERAGE SALARY RANGE	COMPARE TO Rochester, NY
CITY, STATE Henrietta, NY	AVERAGE SALARY RANGE $146,846 - $184,012	COMPARE TO Rochester, NY
CITY, STATE Buffalo, NY	AVERAGE SALARY RANGE $145,435 - $182,244	COMPARE TO Rochester, NY
CITY, STATE Niagara Falls, NY	AVERAGE SALARY RANGE $145,137 - $181,871	COMPARE TO Rochester, NY
CITY, STATE Clay, NY	AVERAGE SALARY RANGE $148,149 - $185,645	COMPARE TO Rochester, NY
CITY, STATE Syracuse, NY	AVERAGE SALARY RANGE $148,149 - $185,645	COMPARE TO Rochester, NY
CITY, STATE Jamestown, NY	AVERAGE SALARY RANGE $141,083 - $176,790	COMPARE TO Rochester, NY

See salaries for Director of Customer Success in locations close to Rochester, NY. Pay for the same job may vary based on the location and on the location and on other factors such as the size of company, the industry, and other local conditions.

About Rochester, New York

Rochester is at 43°9′56″N 77°36′41″W / 43.16556°N 77.61139°W / 43.16556; -77.61139 (43.165496, −77.611504). The city is about 73 miles (120 km) east-northeast of Buffalo and about 87 miles (140 km) west of Syracuse and Albany, the state capital is 226 miles (360 km) to the east ; it sits on Lake Ontario's southern shore. The Genesee River bisects the city. Toronto, Canada is northwest 168 miles (270 km) and New York City is about 350 miles (560 km) to the southeast. According to the United States Census Bureau, the city has a total area of 37.1 square miles (96 km2), of which 35.8 square m...

Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia

View Salary for Similar Jobs to Director of Customer Success in Rochester, NY

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JOB TITLE	LOCATION	MINIMUM SALARY	MAXIMUM SALARY
JOB TITLE Customer Success Director	LOCATION Rochester, NY	MINIMUM SALARY $145,050	MAXIMUM SALARY $181,906
JOB TITLE Customer Success Manager	LOCATION Rochester, NY	MINIMUM SALARY $102,838	MAXIMUM SALARY $143,428
JOB TITLE Customer Success/Onboarding Director	LOCATION Rochester, NY	MINIMUM SALARY $145,100	MAXIMUM SALARY $182,000
JOB TITLE Director of Customer Success Operations	LOCATION Rochester, NY	MINIMUM SALARY $147,409	MAXIMUM SALARY $184,864
JOB TITLE Customer Success Strategic Director	LOCATION Rochester, NY	MINIMUM SALARY $148,132	MAXIMUM SALARY $196,754
JOB TITLE Customer Success/Onboarding Manager	LOCATION Rochester, NY	MINIMUM SALARY $102,900	MAXIMUM SALARY $143,500

The Director of Customer Success job could be listed using titles that are not exactly the same, but actually are for the same or very similar job. Here are some job titles in Rochester, NY that might be a good fit for the type of job and salary you are looking for.

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146579

183678

About Rochester, New York Rochester is at 43°9′56″N 77°36′41″W / 43.16556°N 77.61139°W / 43.16556; -77.61139 (43.165496, −77.611504). The city is about 73 miles (120 km) eas....More

Rochester, New York area prices were up 1.5% from a year ago

Director of Customer Success Salary in popular cities: New York, Buffalo, Yonkers

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Learn more about: Compensation Packages, Employee Flight Risk, Gender Pay Gap, Job Openings for This Role