Director of Customer Support Salary in Allentown, PA

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How much does a Director of Customer Support make in Allentown, PA? The average Director of Customer Support salary in Allentown, PA is $177,966 as of March 26, 2024, but the salary range typically falls between $155,338 and $202,429. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

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Salary range for a Director of Customer Support

$155,338 to $202,429

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Director of Customer Support

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Job Openings for Director of Customer Support in Allentown, PA

Director of Customer Support and Sales

Ardmore Home Design, Inc. - City of Industry , CA

About the Role Reporting to the Chief Operating Officer, the Director of Customer Support and Sales is responsible for ensuring our customer experience is best-in-class. We seek to elevate the client ...

LinkedIn - Today

Director of Customer Success

Hirewell - Bloomingdale , IL

Director of Customer Success About the Role: Are you an enthusiastic and results-driven ... Evaluate training effectiveness and provide ongoing coaching and support. * Ensure the LMS is up-to ...

LinkedIn - 2 days ago

Senior Director of Customer Service

Tandym Group - New York , NY

In this role, the Senior Director of Customer Service will direct all phases of operations and ... Actively collaborate with sales and retention department, supporting member acquisition and ...

LinkedIn - 4 days ago

Director of Customer Success

Strategic Employment Partners (SEP) - Bellingham , WA

They are hiring for a Director of Customer Success to join a tight-knit organization championing a ... This team is responsible for managing dozens of accounts in a hands-on capacity (support, check-ins ...

LinkedIn - 5 days ago

Director of Customer Experience

Jones Road Beauty - Montclair , NJ

About the Role We are seeking a dynamic and detail-oriented Director of Customer Experience to lead ... support channels accordingly. * Monitor forecast accuracy to optimize resource allocation and ...

LinkedIn - 3 days ago

Director of Customer Service

Quantix - Houston , TX

... of customer experience through Best Practices, collaboration with other Customer Service Directors ... who support key enterprise customers, managing daily orders, key escalations, and process ...

LinkedIn - 15 days ago

What does a Director of Customer Support do?

Common responsibilities of a Director of Customer Support

Monitor and manage the PC inventory for appropriate onboarding and off-boarding of staff.

December 29, 2022

Provide data to internal partners to work collaboratively on quality improvement in both product and in-home delivery experience along with Research and Development initiatives.

January 31, 2023

Manage and lead continuous improvement efforts in a professional contact center and field service organization that provides a high level of support to our consumers, retail stores, independent dealers and internal customers.

February 12, 2023

Leads major strategic initiatives including the preparations of strategy and vision that articulates the end state and business case for the initiative while driving alignment and consensus to the strategy across departments and senior leaders.

February 13, 2023

Supports the Division of University Advancement to achieve strategic and fundraising goals, as well as campaign goals/objectives, through positive and productive interaction and collaboration with all departmental staff.

February 17, 2023

Report on and monitor performance metrics, and develop strategies to improve where needed.

February 19, 2023

Sets the highest standards for our customer experience in all aspect of our business by setting expectations of excellence in all training, services and programs.

March 07, 2023

Develop and publish documentation, standard operating procedures, and videos that allow staff to self-service learn about the technologies used by the division.

March 23, 2023

Understanding of the genomics landscape, especially NGS (synthetic biology and combinatorial chemistry also desirable).

April 04, 2023

Collaborate with internal stakeholders on process improvements in support and other teams.

April 26, 2023

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Director of Customer Support Salary By Experience Levels in Allentown, PA

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RELEVANT JOB EXPERIENCE

Length of experience is a pay differentiator. Those with greater experience may have an advantage in negotiating salary. For those with less experience, other factors such as education or special skills could impact your pay. Please visit Professional Salary Report for more details.

Director of Customer Support Salary By Level of Education in Allentown, PA

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Average Salary Range for Director of Customer Support in Allentown, PA

Average Base Salary

Core compensation

155338

202429

177966

Average Total Cash Compensation

Includes base and annual incentives

175388

243884

206938

What is the average salary for Director of Customer Support in 2024?

These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Director of Customer Support in Allentown, PA. The base salary for Director of Customer Support ranges from $155,338 to $202,429 with the average base salary of $177,966. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $175,388 to $243,884 with the average total cash compensation of $206,938.

View Average Salary for Director of Customer Support as table

	Average Salary	Average Salary Range
Base Salary	$177,966	$155,338 - $202,429
Bonus	$28,972	$20,050 - $41,455
Total Pay	$206,938	$175,388 - $243,884

* Base Salary represents gross income before taxes and deductions. It does not include additional pay such as benefits, bonuses, profit sharing or commissions.

* Total Pay combines base salary, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job.

Director of Customer Support Salary Near Allentown, PA

CITY, STATE	AVERAGE SALARY RANGE	COMPARE TO Allentown, PA
CITY, STATE Bethlehem, PA	AVERAGE SALARY RANGE $155,307 - $202,389	COMPARE TO Allentown, PA
CITY, STATE Easton, PA	AVERAGE SALARY RANGE $155,061 - $202,067	COMPARE TO Allentown, PA
CITY, STATE Doylestown, PA	AVERAGE SALARY RANGE $167,571 - $218,370	COMPARE TO Allentown, PA
CITY, STATE Reading, PA	AVERAGE SALARY RANGE $153,299 - $199,772	COMPARE TO Allentown, PA
CITY, STATE Stroudsburg, PA	AVERAGE SALARY RANGE $158,090 - $206,015	COMPARE TO Allentown, PA
CITY, STATE West Chester, PA	AVERAGE SALARY RANGE $161,502 - $210,462	COMPARE TO Allentown, PA

See salaries for Director of Customer Support in locations close to Allentown, PA. Pay for the same job may vary based on the location and on the location and on other factors such as the size of company, the industry, and other local conditions.

About Allentown, Pennsylvania

Allentown (Pennsylvania Dutch: Allenschteddel) is a city located in Lehigh County, Pennsylvania, United States. It is Pennsylvania's third most populous city and the 231st largest city in the United States. As of the 2010 census, the city had a total population of 118,032 and is currently the fastest growing city in all of Pennsylvania. It is the largest city in the metropolitan area known as the Lehigh Valley, which had a population of 821,623 residents as of 2010[update]. Allentown constitutes a portion of the New York City Combined Statistical Area and is the county seat of Lehigh County. ...

Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia

View Salary for Similar Jobs to Director of Customer Support in Allentown, PA

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JOB TITLE	LOCATION	MINIMUM SALARY	MAXIMUM SALARY
JOB TITLE Technical Customer Support Director	LOCATION Allentown, PA	MINIMUM SALARY $161,997	MAXIMUM SALARY $196,853
JOB TITLE Customer Support Services Director	LOCATION Allentown, PA	MINIMUM SALARY $153,290	MAXIMUM SALARY $200,280
JOB TITLE Field Customer Support Director	LOCATION Allentown, PA	MINIMUM SALARY $173,400	MAXIMUM SALARY $212,000
JOB TITLE Customer Success Director	LOCATION Allentown, PA	MINIMUM SALARY $148,588	MAXIMUM SALARY $186,343
JOB TITLE Technical Customer Support Manager	LOCATION Allentown, PA	MINIMUM SALARY $101,033	MAXIMUM SALARY $131,090
JOB TITLE Customer Service Director	LOCATION Allentown, PA	MINIMUM SALARY $153,289	MAXIMUM SALARY $200,270

The Director of Customer Support job could be listed using titles that are not exactly the same, but actually are for the same or very similar job. Here are some job titles in Allentown, PA that might be a good fit for the type of job and salary you are looking for.

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155338

202429

About Allentown, Pennsylvania Allentown (Pennsylvania Dutch: Allenschteddel) is a city located in Lehigh County, Pennsylvania, United States. It is Pennsylvania's third most populo....More

Allentown, Pennsylvania area prices were up 1.5% from a year ago

Director of Customer Support Salary in popular cities: Philadelphia, Pittsburgh, Erie

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