Monitors and develops team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and rewards.
February 09, 2020
Prepare and conduct all front-of-house Rooms Division interviews and follow hiring procedures according to SOP's.
February 10, 2020
Provides basic trouble shooting support for in-room services such as Internet, TV movies, games and Web services.
February 18, 2020
Attends different departmental stand-up meetings and communicates information to the staff in the absence of the General Manager.
March 27, 2020
Develop short- and long-term financial and operational plans for the Front Office, Guest Services and Housekeeping departments that relate to the overall objectives of the hotel.
April 04, 2020
Reviews Security and Manager on Duty log daily for significant incidents, reports to the General Manager and coordinates with department heads all enforcement of policy and/or improvements in service needed.
May 25, 2020
Respond to all guest requests, problems, complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner.
June 10, 2020