Develops and implements long-range plans necessary to incorporate technological changes, maintains operational efficiencies and provides adequate customer support.
March 08, 2023
Assures that the appropriate internal control environment and SOX compliance are maintained along with compliance to all legal and regulatory requirements.
January 28, 2023
Review and provide guidance for updating all documentation for the ESC as required (including Internal Control Process Flowcharts, Department Protocols, Desk Level Procedures and System Operating Manual.
February 10, 2023
Monitors to assure achievement of customer service requirements as defined by both formal Service Level Agreements as well as Customer Satisfaction (Net Promoter) surveys.
March 17, 2023
Provide day to day generalist support and share knowledge to the People Advisors and SMEs on HR policies and procedures in event of escalation.
April 13, 2023
Collaborates with other process stakeholders to identify current and future service delivery opportunities, evaluate design modifications, identify/communicate legitimate policy exceptions, and consider enabling technology.
April 24, 2023
