Develop working relationships with technical support department at Ellie Mae including professional services group, PPE, Encompassâ”¬Â« 360 Closer and Mavent compliance affiliated service departments.
March 22, 2020
Provide escalation support for help desk requests from internal users while troubleshooting issues- accelerating items to Ellie Mae tech support as needed.
June 14, 2020
Review Encompass release documentation, assess any negative or positive impact of those changes, communicate those changes, and assist in managing any system updates needed as a result of those changes.
July 03, 2020
Assists Compliance and Security in ensuring Encompass is functioning consistently in accordance with applicable laws and regulations relating to mortgage lending and information security.
August 04, 2020
Communicate with third party vendors to create and maintain interfaces as needed.
August 27, 2020
Manage Encompass360 enhancements through testing of new functionality, deployment to a production environment, and communication to end users.
September 06, 2020
Train employees and business units on Encompass software features.
September 15, 2020