Communicate with developer customers through a number of channels including telephone, email, public and private forums, and the Internet.
August 03, 2022
Create insights and other diagnostic content in Azure Support Center, the global Azure diagnostic platform.
January 11, 2023
Develop tools, scripts to automate troubleshooting activities and explorer diagnostic opportunity on Tenant based monitoring/alerts.
January 13, 2023
Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues.
January 28, 2023
Manage critical customer situations through communication with customers including periodic statusing, Root Cause Analysis and consistent dialog with Engineering, as needed.
February 03, 2023
Demonstrate strong interpersonal and communication skills, while working with diverse audiences including highly technical IT professionals, developers, architects, and executive management.
February 09, 2023
Provide technical support to ADNET clients based on established procedures through various support mediums (telephone, email and remote) with emphasis on working on critical/challenging issues.
February 22, 2023
Act as a technical leader and assist in the growth of other engineers through one-on-one mentoring, one-to-many education scenarios and problem-solving collaboration.
March 30, 2023
Lead customer focused design initiatives for the engineering team to enable better support of customers and develop ad hoc solutions where needed to keep the business running.
May 18, 2023
