Provides on-going support of a collaborative IT Service Management and recommends Continual Service Improvements to control-related standards and procedures to drive operational efficiencies utilizing Remedy/ServiceNow functionality.
March 25, 2020
Organize and prioritize existing resources and incorporate new information, as needed, to implement the most effective solutions.
May 12, 2020
Manages total production labor percentages by achieving percentage of production worker labor and quality control labor established by the company.
May 27, 2020
Demonstrated experience with Fulfillment and Supply Chain process improvements including forecasting accuracy, passion for data analytics, service level orientation and inventory and cost optimization.
June 04, 2020
Monitors triage and analysis Remedy/ServiceNow application related defects and translates as necessary into functional requirements for remediation and enhancement using Agile SCRUM Story format.
June 28, 2020
Understanding of, and ability to enforce compliance to, all US CMCO Hoist & Rigging policies and procedures pertaining to customer service and order fulfillment.
July 06, 2020
Creates and maintains Department metrics through extracting data from business systems, and creating reports and dashboards that reflect business activity and support management decision making.
July 13, 2020
Lead the Collaboration team to identify and deliver ongoing efficiency and effectiveness improvements to Customer Fulfillment activities using Lean tools and methodologies.
July 18, 2020
Assists in review and revision of documentation of processes, procedures, policies and provides support as required for other areas affecting client IT Operations, Infrastructure and IT Service Management.
July 24, 2020
Develops and implements procedures, standards, methods, and test plans for inspecting and evaluating the precision, accuracy, quality and reliability of Remedy/ServiceNow product development to enhance to functionality and features.
August 22, 2020