Install, build, support, maintain, and diagnose hardware, software and network components needed to support academic and administrative desktop computers, as directed.
January 13, 2020
Provide support for university-sanctioned applications, web site navigation, network connectivity, operating systems, Microsoft Office suite, anti-virus, mobile devices, web functionality and enterprise computing over the phone, email and self-service tickets.
March 06, 2020
Support of regional offices for MVB Financial equipment including network devices, computers and peripherals, IP camera systems, mobile devices, and any MVB owned technology at the direction of the IT Support Manager.
March 10, 2020
Follows set policies and procedures when assisting clients to ensure proper handling of requests as identified in the Service Level Agreements (SLAs).
June 17, 2020
Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally.
June 20, 2020
Documents daily activities, system updates, communication system status to on-coming staff for shift change and develop policies and procedure affecting Help Desk Support Service Staff for after-hours and weekends.
June 23, 2020