Lead the effective management of all hotel functional areas to maximize financial performance while upholding quality standards and maximizing the guest experience.
January 01, 2020
Review monthly department financial statements in order to correct problems, assure expenses are in line and to plan for the future business.
January 31, 2020
Respond, when needed, to all escalated guest issues in a courteous and timely manner to bring about an equitable resolution for the guest(s).
February 01, 2020
Provides leadership and guidance to all Front Desk, Bell/Valet Associates and Breakfast Attendants ensuring consistent quality service.
February 13, 2020
Understand any brand rewards platforms and/or know any VIP guests and go the additional mile to accommodate their expectations for arrival, room assignments, amenities, recognition, upgrades, etc.
February 18, 2020
Manages associate service functions of the hotel by controlling turnover, motivating associates, focusing on associate development and retention and conducting regular associate meetings.
February 24, 2020
Assists General Manager in ensuring employee performance reviews are performed timely and in accordance with BLA standards.
February 27, 2020
Meet with and solicit comments from Guests and employees on a regular basis, to determine their perception of property performance.
March 19, 2020
Plans and coordinates hotel housing activities by working closely with Sales, Catering, Housekeeping, and other departments.
March 28, 2020
Maintains a favorable working relationship with all other company team members to foster and promote a cooperative and harmonious working climate.
April 11, 2020