Attends monthly staff meetings and all mandatory organization activities.
January 06, 2023
Assist with new group installs, quotes, membership changes, and renewals.
January 08, 2023
Follows policies and procedures for timely and complete documentation in the Electronic Medical Record (EMR).
February 21, 2023
Understanding medical terminology to be able to answer clinical questions after reviewing chart notes.
March 25, 2023
Performs reception functions and assures that the telephones are answered, and patients/visitors are greeted in a timely, courteous and professional manner.
March 31, 2023
Provides excellent internal/external customer services via telephone, email or face-to-face contact to assist patients and clients with their eligibility and enrollment needs, and staff with questions or concerns regarding health coverage programs processes and requirements.
April 10, 2023
Demonstrate effective written and verbal communication, including the ability actively listen, and problem solve with minimal assistance.
April 19, 2023
Request ancillary plan renewal packages, alternative quotes, evaluate, analyze and make recommendations for best solutions.
April 25, 2023
