Act as support technician for any of our 18+ sites as assigned.
May 27, 2020
Follows appropriate procedures to initiate escalation when a known resolution cannot be identified.
July 01, 2020
Train computer users, document application procedures, and respond to email/phone messages for employees and agents seeking assistance.
July 10, 2020
Respond to inquiries from users and help resolve both software and hardware problems.
August 01, 2020
Provide desktop support at the customer's location as required such as adding workstations to the domain, troubleshooting hardware issues, installing drivers.
August 27, 2020
Utilize our ticketing system and monitoring system to accomplish the above goals.
September 10, 2020
Install, modify, and repair computer hardware and software.
September 13, 2020
Support the IT infrastructure which includes laptops, desktops, servers, network, printers and other IT related devices.
October 09, 2020
Assist the IT department when major disasters or major infrastructure changes occur, often by functioning as a Communication Command Center.
October 13, 2020
Document, track, route and monitor issues/requests to ensure timely resolution.
October 19, 2020