Provide leadership, guidance, and management to the University IT Service Desk and directly and indirectly, work with other support personnel within Information Technology Services.
January 09, 2020
Prepare, maintain and monitor plans for user training, disaster recovery, virus protection, data backup, compliance, network security, etc.
June 01, 2020
Develop and conduct meetings with a structured and established cadence to guide and mentor the IT Support Specialists utilizing data and KPIs, observation of performance and areas of strength and opportunity through day to day operations.
June 06, 2020
Act as the highest source of information for all service, inventory, and product-knowledge concerns and work process matters (for both employees and customers).
June 26, 2020
Participate and/or serve as project manager in complex ITS projects such as upgrades or installations of integrated systems and services, utilizing standardized project management methodologies.
July 18, 2020
Lead a multi-disciplinary team responsible for performing needs and priority assessments and analyzing business processes and requirements in order to develop functional and technical specifications for new information technology systems.
July 26, 2020
Plan and conduct project meetings with stakeholders and project personnel to communicate milestones and completion dates, to provide technical advice and solutions, and to resolve issues that arise during the course of the project.
August 22, 2020
Monitor the Help Desk ticketing system and provide timely assistance to customers with incidents, events, problems, requests and projects.
August 29, 2020
Demonstrated ability to lead and build an effective team of technology advisors through all phases of risk technology life cycle, including requirements definition, architecture design, configuration/implementation, and testing.
September 27, 2020
Manage in the administrative processes for human resource actions (hiring, professional development, promotions, terminations, disciplinary procedures, and salary adjustments) to maintain a skilled technical and customer service-oriented staff.
October 07, 2020