Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for infrastructure projects and associated efforts.
October 07, 2022
Develop Service Level Agreements (SLAs) to establish problem resolution expectations and timeframes.
April 02, 2023
Manage information security and performance to establish standards in conjunction with PCI requirements and Corporate IT standards.
July 22, 2022
Understanding of Active Directory, security groups and best practices.
November 27, 2022
Participate in change management processes and provide information on issues and workflows encountered by the service desk.
December 17, 2022
Demonstrates and exhibits initiative and is assertive when necessary.
December 18, 2022
Documents and tracks status of client inquiries/incidents and coordinates appropriate response and follows up to ensure client satisfaction.
February 10, 2023
Provides coaching and feedback to team members ways to improve their customer and peer interactions.
April 27, 2023
Assist with managing maintenance agreements, and maintain consistent device configurations, accurate device asset inventories, and up-to-date system diagrams and documentation.
May 14, 2023
Attend Customer IT and Epic related meetings.
May 20, 2023