Resolve helpdesk requests from end users via telephone, walk-ins, email, text message, and IMs in a courteous manner.
March 23, 2021
Manage the policies being applied to computers and mobile devices, helping to ensure the health of the Mobile Device Management (MDM) service, and manage the changes to the MDM infrastructure.
April 17, 2021
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
April 25, 2021
Lead and design technical infrastructure processes, integrate solutions into existing infrastructure, consult on development projects, help deploy solutions that meet business and technical requirements as they relate to modern day cloud solutions with focus on machine learning, artificial intelligence and robotic process automation.
May 13, 2021
Collaborate with users to help identify and implement data loss prevention, archiving, retention, and compliance policies for Office 365 and other cloud applications.
May 25, 2021
Answer technology questions and provide general information regarding departmental computing policies and service agreements.
May 29, 2021
Provide support services including all day to day management and support of activities related to Azure AD, Office 365, hosting and network environments, data storage, and infrastructure systems.
June 30, 2021